BPO Operations Specialist
Job Summary
Job Description
- Minimum 1 year of experience in customer service
- Exceptional customer service focus
- Data-driven solutions orientation
- Adaptability in dynamic settings
- Strong organizational abilities
- Strong communication skills
- Strong interpersonal abilities
- Self-motivated attitude
- Ability to make autonomous decisions
- Quick response to challenges
- Efficiency and adaptability
Job Details
We are Kaizen Gaming
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.
Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?
Let's Start with the Role
As a BPO Operations Specialist, you'll be pivotal in supporting back-office functions to ensure an exceptional customer experience. Your responsibilities will include a range of critical tasks vital to the seamless operation of the business.
- Contribute to the optimization of back-office functions to ensure an outstanding customer experience;
- Manage key tasks essential for seamless business operations, including providing internal support and addressing current issues within specific areas;
- Proactively identify and resolve problems through thorough analysis and continuous improvement efforts;
- Monitor internal processes to optimize efficiency and effectiveness in delivering support services to both internal teams and customers;
- Leverage meticulous analysis and proactive problem-solving skills to enhance overall customer satisfaction and contribute to business success.
What you'll bring:
- Minimum of 1 year of experience in a related customer service role;
- Enthusiastic about delivering exceptional customer service, with a focus on data-driven solutions and adaptability to thrive in a dynamic setting;
- Strong organizational, communication, and interpersonal abilities;
- A self-motivated attitude, with the ability to make autonomous decisions, respond quickly to unexpected challenges, and demonstrate adaptability and efficiency.
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About The Company
Kaizen Gaming is one of the biggest and fastest growing GameTech companies in the world. With a focus on Technology and People we aim to continually improve our products and services to provide the best and most trusted online gaming experience to our customers around the world.
We operate two brands in 13 countries: Betano (Portugal, Romania, Germany, Brazil, Bulgaria, Czech Republic, Chile, Peru, Ecuador, Canada-Ontario, Nigeria) and Stoiximan (Greece, Cyprus), and employ more than 2,200 people across three continents. Obsessed with our customers, we use technology and data to constantly push the boundaries of online gaming entertainment.
Why work with us
💻Tech the Ride | Our Adventure
We have made it our quest to shape and influence the GameTech industry globally. We Kaizeners move fast and make things happen: we imagine, develop and build with no
limitations. Working here means getting the freedom to explore as you help us create the technology that powers entertainment.
😎Pick #oneteam | Our Culture
We each have a role to play in building a company culture we can all trust. We Kaizeners are open, direct and respectful; we support each other to reach our goals as
#oneteam. Working here means facing challenges that inspire the team to be on its A-game to get the job done.
☝ Level up | Our Growth
We know our hard work will take us places. We Kaizeners get plenty of opportunities to supercharge our potential as the company grows, overcoming challenges with the support of our colleagues. Working here means continually finding new boundaries to push and new career horizons to reach.
Press Play on Potential!
Join our #oneteam
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