Client Executive

Company:

Marsh

Description:

We are seeking a talented individual to join our Risk Management team. This role will be based in Taiwan. This is a hybrid role that has a requirement of working at least three days a week in the office.

What can you expect?

• Marsh Taiwan Risk Management Team is looking for a Client Executive to join the team.

What is in it for you?

• Curiosity to learn and explore new ideas.
• Agility and adaptability to thrive in a dynamic environment.
• Self-starter qualities, demonstrating the ability to work independently.

We will count on you to:

• Serves as first point of contact for day-to-day communication with numerous and/or complex accounts, follows up on correspondences and manages/maintains communications.
• Develops and communicates an understanding of client businesses by conducting and analyzing client research, research on industry issues, preparing benchmarking studies and creating risk maps for internal and external use.
• Supports colleagues by managing day-to-day aspects for designated accounts and conducting ensuing account management tasks including completing billing transactional work, generating and coordinating calendars and timelines, liaising between internal senior professionals and business accounts, and generally representing the business to ensure satisfaction, compliance and allow for senior level colleagues to focus on growth efforts.
• Manages account concerns or issues encountered and successfully addresses small and complex problems in a timely manner, applying judgement as to when and what to escalate up to senior colleagues.
• Collects insights and information on relationship satisfaction and reports results to senior colleagues offering context and suggestions when needed to best ensure account satisfaction and retention.
• Begins to build relationships with professional counterparts at client organizations.
• Maintains a fluency in the Company's various service offerings and market trends to enrich work performed and develop sales capabilities.

What you need to have:

• Bachelor degree or above, majoring in insurance studies is preferred.
• 8+ years of working experience in auto related industry
• Act as a first point of contact within service team for day-to-day insurance queries and be proactive in servicing and anticipate any issues at an early stage.
• Fluency in both Chinese and English both verbal and written

What makes you stand out:

• Excellent communication and written skills in English and Chinese
• Strategic thinker with ability to take ownership, prioritise work, and meet deadlines with can-do attitude.
• Highly motivated and a team player with good stakeholder management skills.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.