Client Service Associate (French + Dutch Speaking)

32 Minutes ago • All levels

Job Summary

Job Description

As a Client Service Associate, you will join a dynamic department of Investment Specialists, supporting global sales and enhancing customer satisfaction. You will receive structured training to develop expertise in investment products like turbos, futures, and options, providing product-related advice and market insights. The role involves building client relationships, exceeding expectations, and expanding your knowledge of the investment world.
Must have:
  • Customer support for platform access and information
  • Answer queries on investment products (options, turbos, futures) and trading systems
  • Provide information and proactively offer Saxo Bank products (Self-Investing and Asset Management)
  • Engage clients on investment opportunities and market events
  • Fluency in French and Dutch (CEFR/IELTS level C1+)
  • Organized, eager to learn, and able to multitask
  • Enjoy helping clients with a curious and problem-solving mindset
  • Completed secondary education
  • Genuine interest in investing and financial markets
Perks:
  • Opportunity to make a true impact
  • Invested in your development
  • Robust career from day one
  • Join an international organization with diverse colleagues
  • Open feedback culture and supportive team environments
  • Dynamic learning journey
  • Immense career opportunities
  • Opportunity to invest in your future

Job Details

The economy is always in motion. Developments on a macroeconomic level have a major influence on how the stock market behaves. Will the interest rates rise or fall? How will this affect the stock market? And how does consumer confidence relate to the current stock market climate? If you have a genuine interest in financial markets, and helping our investment clients gives you energy, then read on.

As a Client Service Associate, you will be part of the dynamic department, consisting of 65+ Investment Specialists. The team supports our wider Global Sales efforts and is responsible for increasing customer satisfaction (NPS - Net Promoter Score).

You will receive structured training from our professional and experienced leads, developing your investment expertise and knowledge. As your knowledge develops you will be able to answer complex client questions about investment products like turbos, futures and options, giving product related advice and sharing insights about current market events. You will develop solid relationships, exceed client expectations, and grow your knowledge about the investment world.

Responsibilities:

  • Customer support related queries helping customers to access information and use the platform; Answering queries regarding investment products (options, turbos, futures etc.) and trading systems
  • Providing information about products (Self-Investing and Asset Management) and proactively offering these product options
  • Dialogue with clients about investment opportunities and informing about current events in the market
  • Complete internal training and courses such as DSI Securities Trader and DSI Integrity

Your profile:

  • Fluency in French and Dutch so you can help our clients effectively (CEFR/IELTS level C1 and above)
  • You are organized, eager to learn and able to stay on top of several tasks at the same time;
  • You enjoy helping clients and have a curious and problem-solving mindset
  • Completed secondary education (e.g., MBO/junior college/ lycée high school/A-levels/Secondary level 2 etc)
  • Can demonstrate you have a genuine interest in learning about investing and financial markets

We get curious people invested in the world

When you work, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join – no matter which role you take on.

You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.

We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.

When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities will be immense.

At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!

How to apply :

Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!

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About The Company

We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfill their financial aspirations to make an impact. That’s why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalised experience. We aim to deliver the world’s most user-friendly and personalized trading and investment platform experience, which gives our clients exactly what they need to make more informed investment decisions.

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