Collections Manager, North America – HealthCare & Life Sciences

Elevate our financial health and customer relationships! As the Collections Manager, North America – HealthCare & Life Sciences, you will be a key leader within our Customer Excellence Team, driving significant improvements in cash collections and Accounts Receivable (AR) health for our enterprise healthcare and life sciences portfolio. You'll lead a team of 30+ professionals, implement a cash-first mindset, and balance critical business performance with an unwavering, empathic, and customer-centric approach.

What We Offer

• Opportunity to be part of an ever-evolving global organization focused on transformation and innovation.
• A culture of belonging in which you are encouraged to use your voice.
• Global connectivity with 26,000+ colleagues across 60 countries.
• Total Rewards to support your career and wellbeing.
• Competitive compensation and benefits package.
• Professional development and growth opportunities.

Key Responsibilities

• Lead, mentor, and coach a team of 30+ collections professionals across multiple functions and geographies.
• Drive superior cash collections performance, ensuring strong AR health and exceeding targets for Days Sales Outstanding (DSO) and Bad Debt Expense (BDE).
• Instill a customer-centric culture and a cash-first mindset across the entire Agreement-to-Cash (A2C) process.
• Leverage critical thinking and root cause analysis to efficiently resolve complex customer payment issues and aging receivables.
• Lead strategic customer negotiations and conversations with empathy, urgency, and strong business acumen.
• Partner closely with Sales, Finance, Billing, and Customer Care to ensure seamless process alignment and first-time resolution.
• Drive continuous improvement initiatives across the A2C cycle to eliminate recurring issues and enhance operational efficiency.
• Ensure the adoption of collections best practices, including automated dunning cycles and proactive customer outreach.

Key Skills and Requirements

• 5+ years of relevant experience in collections, cash management, or Accounts Receivable, focused on enterprise and strategic accounts.
• Bachelor's degree in Business, Accounting, Finance, or a related field is required. An advanced degree (MBA or equivalent) is strongly preferred.
• Proven success in improving collections, reducing DSO, and managing BDE in complex, multinational environments.
• In-depth knowledge of the Agreement-to-Cash (A2C) processes and performance metrics.
• Strong leadership and team development capabilities, including performance coaching and talent growth.
• Advanced problem-solving and critical thinking skills with a track record of resolving complex customer scenarios and aged AR.
• Demonstrated commitment to customer satisfaction and achieving first-time resolution.
• Proficiency in ERP and CRM systems; experience with Oracle, Salesforce, or ServiceNow is preferred.

If you are a driven leader ready to influence financial performance and deliver exceptional customer experiences, we encourage you to apply today!

Join us at the Mountain where culture and values are practiced and respected every day.

Category: Finance