Compensation and Benefits Analyst
Job Summary
Job Description
We are looking for a talented individual to join our Customer Service team at MMC. This hybrid position, based in Bogotá - Eldorado, requires at least three days a week in the office. The Customer Service Analyst will support customer service operations by handling routine inquiries, investigating issues, and contributing to strategy development. Responsibilities include reviewing and responding to client inquiries, documenting needs, monitoring requests, conducting basic research, and assisting colleagues with procedural changes. The role requires strong analytical, organizational, and communication skills, along with a relevant bachelor's degree and 3-5+ years of experience.
Must have:
- Review, investigate, and respond to incoming calls, emails, and online inquiries
- Document client needs, monitor requests, and conduct basic research
- Follow instructions to analyze needs and perform simple follow-up tasks
- Assist colleagues by documenting procedural changes and process modifications
- Bachelor's degree in Administration or related field
- 3 to 5+ years of relevant experience
- Proficiency in Microsoft Office, PowerPoint, and advanced English skills
- Strong analytical, organizational, and communication skills
Good to have:
- Experience in compensation and benefits analysis or related fields
- Knowledge of insurance processes, software, or technical tools
- Demonstrated creativity and ability to work collaboratively in a team
Perks:
- Professional development opportunities
- Interesting work and supportive leaders
- Vibrant and inclusive culture
- Opportunity to work with talented colleagues
- Create new solutions and have an impact
- Variety of career opportunities
- Benefits and rewards to enhance well-being
- Hybrid work flexibility
4 skills required
Job Details
We are looking for a talented individual to join our Customer Service team at MMC. This position will be based in our Bogotá - Eldorado offices, with a hybrid scheme that requires working at least three days a week in the office. The Customer Service Analyst will support our customer service operations by handling routine inquiries, investigating issues, and contributing to the development of customer service strategies.
We will count on you to:
- Review, investigate, and respond to incoming calls, emails, and online inquiries from external clients using standard procedures and systems.
- Document client needs, monitor requests, and conduct basic research to support client requests.
- Follow instructions to analyze needs and perform simple follow-up tasks, escalating issues quickly when necessary.
- Assist colleagues by documenting procedural changes and process modifications within the customer service department.
What you need to have:
- Bachelor's degree in Administration or a related field.
- 3 to 5+ years of relevant experience.
- Proficiency in Microsoft Office, PowerPoint, and advanced English skills.
- Strong analytical, organizational, and communication skills.
What makes you stand out:
- Experience in compensation and benefits analysis or related fields.
- Knowledge of insurance processes, software, or technical tools.
- Demonstrated creativity and ability to work collaboratively in a team.
Why join our team:
- We help you be your best through professional development opportunities, interesting work, and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and make an impact on colleagues, clients, and communities.
- Our scale allows us to offer a variety of career opportunities, as well as benefits and rewards to enhance your well-being.
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About The Company
Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advancedrisk,reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients.
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