Mercer is seeking a Director for its Metrics, Analytics & Reporting team, based in Mumbai/Gurugram, a hybrid role requiring office presence three days a week. This role focuses on robust capacity planning, forecasting, and improving prediction accuracy within Operations & Technology units. The director will develop individual capacity plans, optimize workforce management, and support hiring decisions. Key responsibilities include stakeholder collaboration, providing data-driven insights, and fostering best practices across operations to enhance service delivery, quality, and cost efficiency.