CRM Manager

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Clients & Markets

Management Level

Manager

Job Description & Summary

At PwC our clients are at the heart of what we do and crucial to our growth. Our Business Development team provides direct support to the client facing teams across all service lines within the PwC firm.

This role is for a 12 month fixed term contract.

Supported by a Salesforce Associate and under the leadership of the Data Analytics Lead and Head of Business Development, you will be the subject matter expert for all Salesforce CRM functionality, adoption and overall CRM strategy.

Your responsibilities will include:

• Lead all aspects of and manage the Salesforce Sales Cloud solution. This includes strategic planning, data collation and dashboard creation, data  accuracy and implementing business processes.

• Collaborate with partners and business stakeholders in shaping Salesforce relevant solutions to support the business robustly implement its go-market strategy. 

• Provide practical guidance, training and support on Sales Cloud across all areas to ensure that users are maximising the platform’s capabilities.

• Analyse and understand user adoption, identifying changes in key metrics, recommending next steps and sharing with relevant stakeholders.

• Troubleshoot issues, provide recommendations and implement solutions and best practices in the areas of data integrity standards, data quality and overall Salesforce system usage.

• Accountable for ensuring that all Salesforce processes and corresponding activities are in compliance with the firm’s data protection policy and the PwC networks data protection programme.

• Liaising directly with teams to bring Salesforce to life within the service lines, to build advocates for Salesforce adoption and usage at leadership and all levels throughout the Firm.

Experience

• A minimum of 5 years of senior level experience in a corporate environment such as sales/marketing/change management including at least 2 years in Salesforce Sales Cloud CRM systems 

• Demonstrable experience in CRM strategy planning and execution.

• Proven track record of working on multiple projects with tight deadlines.

• Experience in analysing data and deriving insights and meaning from datasets.

• Excellent knowledge of data management and experience in data quality processes.

• Experience in presenting and delivering training to a wide range of audiences.

• Professional service environment experience would be an advantage.

Skills

The candidate will display as many of the following skills as possible:

• Excellent technical skills and understanding of the full potential of Salesforce as a CRM tool in a business to business environment.

• Excellent business and commercial knowledge and perspective.

• Excellent people, communication and relationship-building skills.

• Proactive, results focused and capable of managing multiple projects to consistently deliver to tight deadlines.

• Strategic decision maker with the required credibility and presence to engage with, challenge and influence senior stakeholders.

• Demonstrates a high attention to detail and a passion for delivering high quality work

• Possess the ability to lead and inspire teams on their Salesforce journey, fostering Salesforce advocates and dedicated Salesforce ambassadors

• An advocate for change - open to new ideas and proactive in leading change and improvement towards best practice

• Skilled in positively challenging behaviours to achieve better outcomes

Unlock your potential with PwC Ireland

We believe that challenges are better solved together. We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work, and our continuous development and encouragement, will help unlock your potential and take your career to the next level.

Enjoy PwC’s perks

We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive employee benefits and flexibility programs that will help you thrive in work and life. Learn more about us at Life@PwC. (https://www.pwc.ie/careers-ie/life-at-pwc.html).

Being appreciated for being you

Our most valuable asset is our people and we recognise you for it - ensuring you feel like you belong and that you are valued and rewarded for the great work you do everyday. PwC is an equal opportunities employer and creating a diverse workforce that is representative of the communities we serve is hugely important to us.

We believe this so much that we have signed up for the Business in the Community Inclusive Workplace Elevate Pledge. (https://www.bitc.ie/the-leaders-group-on-sustainability/inclusive-workplace-pledge/)

Our Inclusion First strategy puts inclusion at the heart of our culture - supporting an environment where individuality is embraced, diversity is celebrated and inclusion is valued. Check out our culture of belonging and explore our range of inclusive programmes, initiatives, employee resource groups and more at www.pwc.ie.

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply, we’d love to hear from you!

We will ensure that everyone is supported throughout and, if required,  provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please email us for more information.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Analysis, Business Expansion, Business Performance Management, Coaching and Feedback, Communication, Competitive Advantage, Creating Salesforce Reports, Creativity, Customer Insight, Data Quality, Data Quality Assessment, Data Quality Metrics, Data Validation, Embracing Change, Emotional Regulation, Empathy, Employee Advocacy Software, Implementation Support, Inclusion, Information Technology Applications, Intellectual Curiosity {+ 38 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date