CST Operations - Associate - Paytm Travel CST (Bus)

8 Minutes ago • All levels • Operations

Job Summary

Job Description

We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform. This role involves ensuring exceptional customer service, handling escalated issues, and identifying trends in customer feedback. It also focuses on operational excellence through process improvements and cross-departmental collaboration to enhance team productivity and customer satisfaction.

Must have:

Ensure exceptional customer service across all channels (phone, email, chat, social media).
Handle escalated customer issues and complex inquiries.
Identify and address trends in customer complaints and feedback.
Proactively identify opportunities to improve the customer experience.
Implement process improvements and best practices to enhance team productivity and customer satisfaction.
Collaborate with other departments to resolve customer issues and improve the platform.
Stay up to date on industry trends and best practices in customer service.

Good to have:

Knowledge of Microsoft Office (Excel, PowerPoint)
Knowledge of Google tools

5 skills required

5 skills required for this role

Add these skills to join the top 1% applicants for this job

ms-office

communication

excel

game-texts

microsoft-office

Job Details

Responsibilities:

Customer Experience:

Ensure exceptional customer service across all channels (phone, email, chat, social media).
Handle escalated customer issues and complex inquiries.
Identify and address trends in customer complaints and feedback.
Proficiency in using CRM software and other customer service tools.
Proactively identify opportunities to improve the customer experience.

Operational Excellence:

Implement process improvements and best practices to enhance team productivity and customer satisfaction.
Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform.
Stay up to date on industry trends and best practices in customer service.

Qualifications:

Bachelor’s degree in a related field preferred.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Strong customer focus and a passion for delivering exceptional customer service.