Customer Onboarding Manager

1 Month ago • All levels • Customer Service • $70,000 PA - $90,000 PA

Job Summary

Job Description

Synthesia is a video-first company on a mission to make video creation easy for everyone using AI. They are seeking a passionate Customer Onboarding Manager to drive customer onboarding and education programs for their fast-growing startup. This role requires creativity and exceptional customer experience skills to develop training strategies, create engaging content, and drive product adoption and success metrics. The primary focus is to own customer onboarding and define a process that enables customers to quickly realize value from the product, thereby driving retention. The ideal candidate will have a proven track record in customer onboarding and education within a SaaS company and a passion for building a creative and innovative culture.
Must have:
  • Experience in customer onboarding/education/training in SaaS
  • Strong project management skills
  • Excellent communication and presentation skills
  • Creative and innovative mindset
  • Ability to work collaboratively
  • Experience with certification programs
  • Passion for customer experience
  • Ability to thrive in a startup environment
Good to have:
  • Develop and execute training strategy
  • Define and build customer onboarding process
  • Create engaging training content (written & video)
  • Define success measures and drive metrics
  • Collaborate with internal teams
Perks:
  • Competitive salary + stock options
  • Hybrid working environment
  • 100% Medical, Dental & Vision
  • 401k Plan
  • Paid parental leave
  • 25 days of annual leave + Public holidays + paid sick leave
  • Fun culture with regular socials
  • Generous referral scheme
  • Brand new computer + monitor

Job Details

 

Welcome to the video-first world

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now…

Meet Synthesia

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s, and more. Read stories from happy customers, what 1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025!

In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we’ve raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

The role...

We are on the hunt for a passionate individual to drive customer onboarding and education programs for a fast-growing start up. This is a high-paced role that requires creativity and exceptional customer experience skills. The ideal candidate will develop training strategies, create engaging content, and drive product adoption and success metrics. The role will primarily focus on owning customer onboarding and defining a process that enables our customers to ramp quickly and realize value from our product to drive retention. 

If you have a passion for building a creative and innovative culture, and have a proven track record of success in customer onboarding and education, we encourage you to apply for this exciting opportunity to join our team as a Customer Onboarding Manager! You will have the opportunity to work with a dynamic and passionate team in a fast-paced and rapidly growing start up environment.

  • Develop and execute a training and education strategy that enables our customers to ramp quickly and realize value from our product in the first 90 days.
  • Define and build the customer onboarding process, ensuring it is seamless and efficient.
  • Develop fun, engaging, and impactful training and education programs that will help Synthesia continue to lead the Synthetic media category, nurture incredible customer champions and fans, drive customer success, and product adoption.
  • Create written and video content that will be delivered in various mediums and platforms, including email, knowledge base, etc.
  • Define success measures and drive metrics for product adoption and engagement.
  • Collaborate with internal teams (Support, Customer Success, Sales Enablement, Growth, Sales, Product) to align priorities and collaborate on training and education initiatives.

About you...

  • Extensive experience in customer onboarding, customer education, or training in a SaaS company.
  • Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously.
  • Excellent communication, presentation, and interpersonal skills.
  • Creative and innovative mindset with the ability to develop engaging and impactful training programs.
  • Ability to work collaboratively with cross-functional teams to achieve common goals.
  • Experience with building certification programs and defining success metrics.
  • Passion for providing an exceptional customer experience and a dedication to continuous improvement.
  • Ability to thrive in a fast-paced and dynamic start up environment.

The good stuff..

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

  • A competitive salary + stock options in our fast-growing Series D startup 
  • Hybrid working environment
  • 100% Medical, Dental & Vision 
  • 401k Plan 
  • Paid parental leave 
  • 25 days of annual leave + Public holidays + paid sick leave 
  • Fun culture with regular socials
  • A generous referral scheme 
  • A brand new computer + monitor 

Salary: $70,000 - $90,000 based on experience level 

Location: New York City - Nomad District 

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