Customer Quality Supervisor

We are looking for a “CUSTOMER QUALITY SUPERVISOR” to join our team!

If you want to be a part of Nissan Automotive, we are waiting for your application.

The main responsibilities and specifications for the role are shared below;

CUSTOMER QUALITY SUPERVISOR 

• Manage end-to-end Voice of Customer (VOC) processes, including InMoment platform for Sales & Service CES evaluations
• Monitor CES scores, analyze trends, and address dealer inquiries/objections regarding feedback
• Act as the liaison between Nissan dealers and InMoment to resolve disputes and improve data accuracy
• Prepare regular reports (weekly/monthly) with actionable recommendations for dealer improvement
• Present findings to internal stakeholders (DND, Leadership) and coordinate action plans
• Conduct training sessions (as needed) to align dealer practices with Nissan’s standards
• Supervise daily CQ operations, including CES, Data Reach, Data Quality, and dealer network support, ensuring KPIs are met
• Prepare and present regular reports on CQ metrics (e.g., CES scores, complaint trends) to the Manager, recommending actionable improvements
• Coach dealers on customer relations best practices, monitor mystery shopper results, and implement corrective actions
• Assist in managing Rental Car process and ensure compliance with company policies to reduce brand risk

EDUCATIONAL QUALIFICATIONS/ REQUIREMENTS: 

• University degree (preferably Business Administration, Industrial Engineering)
• Minimum 5 years in customer quality/relations, with 1-2 years in a supervisory or team coordination role
• Experience in call center operations, complaint management, and dealer network support
• Being customer-centric and empathetic
• Strong analytical and problem-solving skills
• Ability to coach teams and drive operational excellence
• Proactive and results-driven
• Advanced MS Office knowledge and proficiency in CRM tools and data analysis
• Fluent English written and verbally

If you think you have the required criteria and competencies, we are waiting for your application so that you can be a part of our amazing team!

About Nissan AMIEO (Africa, Middle East, India, Europe & Oceania)

Nissan aims to become a truly sustainable company, driving towards a cleaner, safer and more inclusive world.

Sustainability is at the core of Nissan's long-term vision, Ambition 2030. Responding to critical environmental, societal and customer needs, this strategy sets out to deliver electrified models and technological innovation in key markets globally, empowering mobility and beyond. Ambition 2030 supports Nissan's goal which is to be carbon neutral across the life cycle of its products and operations by 2050. The Nissan AMIEO region, with EV36Zero at its centre, is primed to accelerate the shift to an electrified future.

For more information about Nissan's products, services and commitment to sustainable mobility, visit nissan-global.com. You can also follow us on Facebook, Instagram, Twitter and LinkedIn and see all our latest videos on YouTube.

At Nissan, we believe that the differences among us – differences in race, gender, age, mindset, religion, people with disabilities and much more – make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members.

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