Customer Service Senior Analyst

What would you do?

Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

Good Verbal Communication Skills Good understanding of Master data Good aptitude Skills- Validating the documents before Approving information into system Understanding of Applicable controls on VMD & CMD Ready to work in night shifts Good Written Communication MS Office Problem Solving attitude Team management Analytical skill Client and other stakeholder management Logical reasoning and thought process Process transition experience

Roles and Responsibilities:

• In this role you are required to do analysis and solving of increasingly complex problems
• Your day to day interactions are with peers within Accenture
• You are likely to have some interaction with clients and/or Accenture management
• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
• Decisions that are made by you impact your own work and may impact the work of others
• In this role you would be an individual contributor and/or oversee a small work effort and/or team
• Please note that this role may require you to work in rotational shifts