Job Description
This role involves providing comprehensive Field Engineering support to large and complex clients, taking full ownership of onsite service activities, and performing advanced maintenance and low-complexity installations. The successful candidate will offer technical feedback to enhance service delivery, resolve client issues using advanced tools, and identify systemic team issues. They will also support team members, contribute to improved client service metrics, and proactively monitor technical and process issues, recommending improvements. A High School Diploma or GED is required, with 2-4 years of experience, and technical certification or an Associate Degree may be necessary.
Must Have:
- Provides the full range of Field Engineering support for an assigned base of large / complex clients.
- Takes complete ownership of onsite service activity.
- Performs advanced-level maintenance on all products, including low-complexity installation activities.
- Provides technical feedback on equipment, systems and processes to improve overall service delivery.
- Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
- Identifies and resolves systemic issues within the team.
- Proactively supports the needs of other team members, providing technical assistance and expertise.
- Contributes to improved client services metrics reporting and documentation.
- Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.
- High School Diploma or GED required
- Generally, 2-4 years’ experience in area of responsibility
What success looks like in this role:
- Provides the full range of Field Engineering support for an assigned base of large / complex clients.
- Takes complete ownership of onsite service activity.
- Performs advanced-level maintenance on all products, including low-complexity installation activities.
- Provides technical feedback on equipment, systems and processes to improve overall service delivery.
- Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
- Identifies and resolves systemic issues within the team.
- Proactively supports the needs of other team members, providing technical assistance and expertise.
- Contributes to improved client services metrics reporting and documentation.
- Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.
You will be successful in this role if you have:
- High School Diploma or GED required
- May require technical certification or Associate Degree
- Generally, 2-4 years’ experience in area of responsibility
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