Customer Service Team Leader - SCM

What we offer:

• This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high-paced environment You will get to focus on creating valuable relations with current and new customers and work with

• highly professional teams in an environment where you will be valued, recognized and well-rewarded.

• You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Main responsibilities:

• Owns and manages the end-to-end customer experience within the assigned
  scope in SCM, in compliance with relevant company procedures.

• Typically handles a large number of customers or larger, more complex customers,
  including special needs such as booking, customs, documentation, filing,
  legal, dangerous or special cargo and/or lack of e-channel use.

• Manages accounts with large business impact, defined by volume and/or revenue
  contribution to the Area scorecard.

• Monitoring team KPI to meet with set target

• Involve with customer satisfaction service delivery during day to day operation .

• Coaching teams on performance improvement plan regularly.

• Leading the project assign by manager .

What we are looking for:

• Having logistics background at least +5 years plus in global /local freight forwarder.

• Having a leading team in the last 2-3 years, with minimum 5 -10 persons.

• Fluent in English communication.

• Able to present well in a large group of people.

• Leading any project in the existing field or similar scope.

• Able to traveling locally or over sea from times to times.

• Having a good skills of critical thinking, identifying root cause and resolution summary, with proven of tracking skills.

• Having agile mindset in accepting new things.

• Be a fast and flexible in learning new things and systems.

• Proactively engage in conversation skills is required.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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