Customer Success Manager

3 Months ago • All levels

Customer Service

Job Description

As a Customer Success Manager at Storyteq, you will be responsible for account planning, developing customer relationships to ensure retention and growth of your accounts. Your role involves ensuring client satisfaction through proper account planning and collaboration with various teams. Your main responsibilities include understanding client needs, increasing client adoption, account planning and execution, building relationships with stakeholders, guiding clients on a day-to-day basis, providing platform training and onboarding, liaising with Product Owners, collaborating with Account Managers, and spotting opportunities.

Must Have:

Understanding of client needs, objectives, and challenges.
Account planning and execution.
Building and maintaining relationships with key stakeholders.

Add these skills to join the top 1% applicants for this job

talent-acquisition

Hi, we are Storyteq! 👋🏼

Storyteq helps marketing and creative teams in top brands to scale their creative production and gain control over their marketing campaigns. Through our platform, our clients can streamline campaign workflows, automate their creative production through templates & AI, and activate engaging campaigns that go to market faster.

We believe creativity takes time, but creative production shouldn’t. Since 2016 our mission has been to revolutionize the way creative assets are created and used. Magic happens when we let technology empower creativity.

Our endless curiosity and relentless commitment to our customers lie at the heart of our problem-solving approach. This shared mission is woven into our values: we take risks, thrive on change, and lead with trust.

About the job
As a Customer Success Manager at Storyteq, you are responsible for account planning, developing customer relationships to ensure retention and growth of your accounts (upsell). We aim for the role to unlock value for the customer, by identifying opportunities and making sure to utilise the full potential of our platform.

Storyteq has a portfolio of big global brands. Your role is to ensure client satisfaction, by proper account planning and working closely with Account Managers, Sales, Project/Implementation Managers, and the Product team.

Your main responsibilities:

Ongoing understanding of the client’s needs, objectives, and challenges.
Increasing client adoption, thereby enhancing their lock-in.
Account planning and execution.
Building and maintaining relationships with key stakeholders on a tactical level.
Guiding clients on a day-to-day.
Platform Training and Onboarding (both product and change management).
Liaise with Product Owners on client-requested features and improvements.
Collaborate with Account Managers on Tier 1 clients.
Spotting opportunities and liaising with the wider account team.
Responsible for the success of Tier 2/3 clients.

Things we love at Storyteq: