Customer Support Associate

2 Months ago • 1 Years + • $33,624 PA - $54,993 PA

Job Summary

Job Description

The Customer Support Associate will handle customer inquiries via chat, email, and phone, addressing questions and modifying insurance policies. They will advise customers on their insurance requirements, ensuring needs are met efficiently. Responsibilities include managing existing customer accounts, explaining insurance products, and assisting with policy changes. This remote position requires a reliable internet connection and a quiet workspace. The role involves working within a collaborative team to deliver excellent customer service. The candidate will report directly to the Customer Support Team Lead. Experian is proud to be an Equal Opportunity and Affirmative Action employer.

Must have:

Property & Casualty insurance license *REQUIRED*
1 year of customer service experience

Good to have:

Previous call center experience
Empathetic towards customer needs
Experience working in a fast-paced environment and adaptability to change
Spanish Speaking a plus

Perks:

15 days of vacation accrual annually, five sick days, two volunteer days
Group health insurance, Employee Assistance Program
Wellness plans, online discounts, employee discounts, pet insurance and more
Employee stock purchase program and 401K matching and immediate vesting
DoorDash Pass subscription

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Job Details

Company Description

Experian Insurance Services is reinventing the insurance broker model with technology, data, and human interaction. We are on a mission to make the process of finding the best home and auto insurance easy, straightforward, and transparent. We're serious about building and using technology to save our customers money, time, and hassle, and we're just getting started with what we will accomplish. We're looking for people who are just as passionate about products that help make consumers' financial lives easier as we are.

Job Description

The Customer Support Associate will work with customers through chat, email and phone. You will answer questions, make changes to insurance policies, and counsel customers on their insurance needs. You will ensure that customer needs are taken care of in the first interaction and that you exceed their expectations. This is a remote position, so reliable internet and a quiet, distraction-free workspace are necessary. You will report directly to the Customer Support Team Lead.

#LI-Remote

Responsibilities

Manage existing customer accounts for Personal Insurance policies by phone, email, text and chat using several insurance company systems
Explain insurance products to customers using a consultative and empathetic approach
Assist 3rd parties with policy documentation and changes
Work in a fun and collaborative team environment

Qualifications

Property & Casualty insurance license *REQUIRED*
1 year of customer service experience
Previous call center experience
Empathetic towards customer needs
Experience working in a fast-paced environment and adaptability to change
The working hours for this role will be 9:30am - 6pm MST
Spanish Speaking a plus

Benefits

This is a 100% remote position open to applicants who reside in the United States only
15 days of vacation accrual annually, five sick days, two volunteer days.
Group health insurance, Employee Assistance Program,
Wellness plans, online discounts, employee discounts, pet insurance and more
Employee stock purchase program and 401K matching and immediate vesting
DoorDash Pass subscription.

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

All your information will be kept confidential according to EEO guidelines.