When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.

POSITION OVERVIEW:

We are seeking a talented and motivated Sr. DevOps Platform Engineer between 2 - 5 years of experience to join our team. As a Customer Success Engineer, you will work on diverse customer environments, collaborate with cross-functional teams, and leverage your technical expertise to ensure the successful deployment and operation of our solutions.

RESPONSIBILITIES:

• Provide exceptional technical support to customers through phone, email, and Remote platforms, ensuring prompt and effective resolution of complex issues.
• Proactively manage and resolve technical problems related to Trend Micro products within diverse client environments.
• Set up and configure complex lab environments to replicate and resolve customer-reported issues effectively.
• Maintain and enhance customer satisfaction by understanding and addressing their complex network and product integration challenges.
• Develop and deliver solutions for network and endpoint security problems, leveraging expertise in tools like Docker and Kubernetes.
• Utilize advanced troubleshooting skills for Microsoft Windows Server, Linux, Unix, and cloud environments such as Azure and AWS.
• Implement and manage monitoring tools for security and performance optimization.
• Contribute to continuous improvement by sharing best practices and collaborating with engineering teams to address technical challenges.
• Participate in special projects, including building vendor relationships and supporting beta products.
• Maintain up-to-date knowledge of Trend Micro products and industry best practices.

EXPERIENCE:

• Up to 5 years experience of proven experience in technical support, customer service, or a similar role.
• Strong proficiency in endpoint and network security solutions.
• Solid understanding of network technologies, protocols, and architectures (e.g., TCP/IP, DNS, VPN).
• Experience with virtualization and cloud platforms such as Kubernetes, Docker, AWS, and Azure.
• Proficient in Linux, Unix, and Windows Server environments, including application and service troubleshooting.
• Familiarity with monitoring tools and processes to enhance system visibility and performance.
• Strong analytical skills and a customer-focused mindset for effective problem-solving.
• Experience in scripting and automation is a plus.

Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.

We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.