Director, Global Partnerships & Channels

18 Minutes ago • 10 Years +

Marketing

Job Description

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Director, Global Partnerships & Channels. This role involves leading and growing go-to-market partnerships with strategic partners in Japan, managing a team of Partner Account Managers, and increasing ServiceNow’s Annual Contract Value influenced by these partners. The director will manage key partnership areas, act as an advocate for strategic partner offerings, and facilitate go-to-market resources to achieve desired outcomes.

Must Have:

Lead and grow go-to-market partnership with strategic partners in Japan
Manage a team of Partner Account Managers
Increase ServiceNow’s Annual Contract Value (ACV) influenced by strategic partners
Manage key partnership areas: strategy development, stakeholder engagement plans, joint offerings, tactical execution and alignment of go-to-market functions
Be ServiceNow’s advocate for strategic partner differentiated offerings and value
Facilitate and co-ordinate go-to-market and internal supporting resources
Conduct day-to-day program management with relevant internal and external stakeholders; play a ‘quarterback’ role
Work closely with the executive team and internal functional leaders to drive action and build world class execution capability
Build and maintain activity and performance reports and dashboards
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
10+ years work experience with some specific experience managing GSIs, business development or other deal-oriented role
5+ years work as a manager
Software industry domain expertise (preferably SaaS)
Strong previous background in Partner Alliance Management
Strategic thinker, execution oriented, experience driving cross functional programs or processes
Effective at building relationships, collaborating, and influencing others
Strong communicator, able to convey complex ideas in a clear, concise manner
Self-starter who enjoys working in a fast-paced, collaborative, and high-growth environment
Strong team player who is also an independent thinker
Willing to travel at least 50%

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Lead and grow our go-to-market partnership with strategic partners in Japan
Manage a team of Partner Account Managers
Increase ServiceNow’s Annual Contract Value (ACV) influenced by the strategic partners
Manage key partnership areas with strategic partners namely - strategy development, stakeholder engagement plans, joint offerings, tactical execution and alignment of go-to-market functions
Be ServiceNow’s advocate for strategic partner differentiated offerings and value
Facilitate and co-ordinate go-to-market and internal supporting resources (incl. legal, finance etc.) to deliver desired outcomes
Conduct day-to-day program management with relevant internal and external stakeholders; play a ‘quarterback’ role to manage competing cross-functional priorities
Work closely with the executive team and internal functional leaders to drive action and build world class execution capability
Build and maintain activity and performance reports and dashboards

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years work experience with some specific experience managing GSIs, business development or other deal-oriented role
5+ years work as a manager
Software industry domain expertise (preferably SaaS), and the ability to understand complex technology problems
Strong previous background in Partner Alliance Management
Strategic thinker, who is also execution oriented; ideally has experience driving cross functional programs or processes
Effective at building relationships (internally and with partners), collaborating, and influencing others; experience working with senior executives/ partners in cross-company projects
Strong communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing; comfort in business and technical discussions
Self-starter who enjoys working in a fast-paced, collaborative, and high-growth environment
Strong team player who is also an independent thinker
Willing to travel at least 50%.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here

. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com

for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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