Director, Information Technology

1 Day ago • 10-15 Years

About the job

SummaryBy Outscal

About the job:
The Director, Information Technology will provide overall strategic direction in the creation, implementation, and delivery of innovative IT services for PlayStation Studios. Reporting to the Senior Director of Studio IT, this role will lead a team of support specialists and systems engineers responsible for all levels of support and engineering for both workstation and infrastructure support for studios. You and your team will deliver tailored IT solutions that support the development of extraordinary award-winning titles that PlayStation Studios are known for. While your main focus is the delivery of studio-specific technical solutions, you will work in collaboration with other supporting IT teams within SIE and Sony to coordinate the successful delivery of ubiquitous IT services in accordance with studio needs and expectations. You are accountable and responsible for establishing and cultivating relationships with internal business teams, promoting trust, and championing for their needs. Key responsibilities include working with all departments and functions to build and lead cross-team strategic development and support plans, coordinating IT-related activities with other teams throughout studios, ensuring business continuity and recovery of the studio’s information systems, developing an IT operations and services global strategy, collaborating with central SIE IT teams to develop Service Level Agreements (SLA’s) and Operational Level Agreements (OLA’s), analyzing business requirements, building an environment for teams to innovate and self-improve, and participating in roadmap discussions.
Must have:
  • Bachelor's in Computer Science or related field
  • 10+ years of experience in Enterprise IT leadership
  • Experience with ITIL Process Framework
  • Technical background in a classified environment
  • Strong business sense and judgment
  • Experience working with outsourced providers
Good to have:
  • Prior experience leading IT teams in game studios or other creative production environments
  • Experience managing service delivery expectations
Perks:
  • Medical, dental, vision
  • Matching 401(k)
  • Paid time off
  • Wellness program
  • Employee discounts for Sony products
  • Bonus package

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

This role involves providing overall strategic direction in the creation, implementation, and delivery of innovative IT services for PlayStation Studios. Under the direction of the Senior Director of Studio IT, the Studio IT Director will direct a team consisting of skills ranging from support specialists through senior level Systems Engineers providing all levels of support and engineering for both workstation and infrastructure support for studios.

You and your team will deliver tailored IT solutions that support the development of extraordinary award-winning titles that PlayStation Studios are known for. While your main focus is the delivery of studio specific technical solutions, you will work in collaboration with other supporting IT teams within SIE and Sony to coordinate the successful delivery of ubiquitous IT services in accordance to studio needs and expectations.

We at Studio IT pride ourselves in customer service, and fundamental to our success is building and managing relationships with internal business teams, promoting trust, and championing for our customer's needs!   You are accountable and responsible for establishing and cultivating those relationships vital for success at the studio

Responsibilities:

  • Work with all departments and functions to build and lead cross-team strategic development and support plans that define goals, important metrics, decision points, critical paths, timelines, risks, assumptions, alternative scenarios, and budgets.
  • Coordinate IT-related activities with other teams throughout studios as needed.
  • Responsible for business continuity and recovery of studio’s information systems, including needs analysis, design, plan development, implementation, and documentation.
  • Working with the larger Studio IT team, develop an IT operations and services global strategy with a prioritized roadmap and timeline, considering strategic rationale, risk profile and benefits
  • Collaborate closely with central SIE IT teams to develop fit-for-purpose Service Level Agreements (SLA’s) and Operational Level Agreements (OLA’s) that meet with studio expectations
  • Analyze business requirements by partnering with key customers across the both the studio and SIE to develop solutions for studio IT needs
  • Builds an environment for teams to innovate, self-improve and implement quickly and with accuracy
  • Strong advocate for workplace diversity, equity, and inclusion
  • Participates in roadmap discussions, identifies key areas for improvement in the support space and incorporates these goals into ongoing & future development initiatives

Basic Qualifications:

  • Bachelor’s in Computer Science, Information Technology, or related field; or 15 years progressive experience
  • 10+ years of experience in Enterprise IT leadership
  • Stays up to date with emerging technology trends
  • Knowledgeable in the utilization of ITIL Process Framework principles and possess a technical background working in a classified environment that includes experience in solving problems connectivity issues, hardware and software support, hands-on and remote support.

Desired Experience & Attributes:

  • Strong business sense and judgment, with the ability to think strategically about business issues and accurately assess key business metrics and situations.
  • Experience working with outsourced providers and managing service delivery expectations.
  • Skilled in exercising a high degree of initiative, judgment, discretion and decision making to achieve organizational objectives; with an ability to problem solve and facilitate solutions with limited direction.
  • Coordinates among global counterparts and other teams to ensure continuity of support to global customers
  • Champion innovation and creativity, diversity and inclusion, collaboration and communication.
  • Prior experience leading IT teams in game studios or other creative production environments is highly preferred
  • May require some travel to other company offices (10-15%)

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 

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 Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights.

 

At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.

Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. 

In addition, this role
is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.

 

The estimated base pay range for this role is listed below.

$196,700 - $295,100 USD

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

View Full Job Description
$196.7K - $295.1K/yr (Outscal est.)
$245.9K/yr avg.
Seattle, Washington, United States

About The Company

Want to take your career to the next level? Search open job vacancies at any of the Sony Interactive sites by visiting playstation.com/careers/


Sony Interactive Entertainment pushes the boundaries of entertainment and innovation, starting from the launch of the original PlayStation in Japan in 1994. Today, we continue to deliver innovative and thrilling experiences to a global audience through our PlayStation line of products and services that include generation-defining hardware, pioneering network services, and award-winning games. Headquartered in San Mateo, California, with global functions in California, London, and Tokyo, and game development studios around the world as part of PlayStation Studios, we believe that the power of play is borderless. Sony Interactive Entertainment is a wholly owned subsidiary of Sony Group Corporation.  


For more information about our company, please visit SonyInteractive.com. For more information about PlayStation products, please visit PlayStation.com.

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