Dispatcher I (911 Dispatcher, EMT, or Paramedic Experience only)

Job Description:

About the Role:

The Dispatcher will play a vital role in intake, triage and access to care for Cityblock’s members across the country, 24/7. The Care Traffic Control center coordinates the flow of in-field and virtual resources, connecting members with medical providers and care staff in a matter of minutes. The dispatcher works with call-takers to appropriately assign virtual and in-person resources to care for members.

Responsibilities:

• Screen requests for services from members.

• Ascertaining incident information by obtaining and verifying caller information and location, determining the nature of the incident, and all available data including but not limited to automated data, social media information, text message, images or video and providing information to assigned resources either verbally and/or digitally.

• Demonstrating clear and effective communications with active listening, call control, judgment, respect, and empathy with callers that range from calm to panicked.

• Gathers and transcribes key information necessary for the coordination of services, guides callers through intake and triage processes.

• Effectively informs next steps and manages expectations, delivers pre-arrival instructions.

• Identifies risks of imminent life threats, self-harm or harm to others (including risks to those involved in follow-up care) and directs questioning; makes appropriate notifications.

• Providing direct counseling to suicidal persons, domestic violence victims, and children.

• Monitors field resource status; responds appropriately and without delay to activations of emergency alerts and support needs.

Requirements:

• Education:

  • Completion of education and field preceptorship as an Emergency Medical Technician or Paramedic or equivalent clinical triage experience

• Certification:

  •  Emergency Medical Dispatcher or higher

• Experience:

  • 3+ years as a telecommunicator or dispatcher; EMD center preferred

  • A supplemental body of experience in direct patient care will be considered in lieu of strict achievement of hours in the above role

• Physical Requirements:

  • Tolerates keyboarding, sitting or standing for extended periods of time

  • Possesses audiovisual acuity sufficient to operate a computer, hear and comprehend telecommunications in potentially accented, rapid speech

  • Access to a secluded workspace for the privacy of member information, area free of distractions and equipped with reliable internet service

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is: 

27.26 - 33.317 Hourly

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Covid -19 Vaccine - Please Read:

Cityblock requires individuals hired into in-person, member-facing positions to provide proof that they have received the COVID-19 vaccine.  

The requirement is based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock.  Such exemption requests are subject to review by Cityblock on a case-by-case basis and approval is not guaranteed.

Medical Clearance (for Member-Facing Roles):

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.