DOC Support Specialist

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking several Sales Support Specialists (DOC Specialists) to support our commercial teams across various stages of the opportunity life cycle. This role is critical in enabling revenue generation by providing high-quality support on non-sales activities, ensuring deal accuracy, and transforming complex data into actionable insights. The ideal candidate will be detail-oriented, analytical, and highly collaborative—helping streamline processes, improve efficiency, and act as a trusted partner to internal stakeholders worldwide.

Your role in our mission

• Create, review, and manage complex pricing models, quotes, and contract documentation to ensure accuracy and completeness.
• Coordinate contract execution through e-signature platforms and oversee progression of complex opportunities.
• Consolidate, analyze, and interpret sales and customer data across multiple platforms to produce actionable insights and recommendations.
• Develop and deliver reports, presentations, and metrics dashboards to track SLAs, deal progress, and pricing performance.
• Provide support for compliance-related activities, including due diligence, security questionnaires, and quality assurance documentation.
• Collaborate with sales, account management, and country teams to improve processes, resolve bottlenecks, and support training initiatives.

Valued skills and experience

• Bachelor’s degree in Business, Economics, or a related field is preferred.
• Several years experience in sales support, commercial operations, or global deal management, ideally within a multinational or matrixed organization.
• Fluency in English and native in another language (French, German, Spanish, Arabic or Turkish)
• Demonstrated ability to interpret, consolidate, and analyze large volumes of data from multiple sources. Must be able to translate raw data into actionable insights, identify trends, and make recommendations that improve sales performance.
• Proven track record of producing highly accurate and complete documentation, including pricing models, contracts, and compliance questionnaires, while adhering to tight deadlines and multiple concurrent SLAs.
• Strong working knowledge of Microsoft Excel (advanced functions, pivot tables, and data analysis) and Google Workspace. Ability to quickly learn and master new tools and systems. Experience with CRM systems such as Salesforce is preferred.
• Strong interpersonal and professional communication skills, with the ability to build trust and rapport across sales, commercial, and cross-functional teams. Exceptional time management, prioritization, and multitasking abilities. Must be comfortable managing shifting priorities and multiple projects simultaneously in a fast-paced environment.

Discover what we offer

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging
• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities
• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

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Category: Sales Operations Group