English Customer Support Agent

What You'll Do

• Respond promptly and professionally to customer inquiries via live chat and email.
• Provide accurate information and support to players regarding games, promotions, accounts, and technical issues.
• Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction with first contact resolution in mind.
• Assist with account verification processes, including KYC (Know Your Customer).
• Monitor and report on player feedback, suggesting improvements to enhance the player experience.
• Collaborate with other departments, such as Safer Gambling, Fraud, AML, Payments, and Marketing, to resolve complex issues and improve service delivery and protect customers from potential gambling harm.
• Stay up to date with industry trends, game updates, and company policies to provide informed assistance.
• Participate in training sessions and team meetings to continuously improve service skills and product knowledge.

What We're Looking For

• Minimum 1 year experience in a customer service related role (iGaming experience would be considered an asset but is not a requirement).
• Excellent English communication skills, in both written and verbal (C1).
• The ability to communicate in a professional and friendly manner, with excellent interpersonal skills.
• Extremely attentive to detail.
• Strong problem-solving skills and the ability to handle challenging queries with patience and empathy.
• Familiarity with online gaming platforms and basic technical troubleshooting.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Flexible to work shifts, including evenings, weekends, and public holidays.
• Additional language skills are a plus.
• Have a strong grasp of internal policies & procedures.
• Raising the flag and suggesting improvements where needed.

Company Summary

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

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