Executive, Parcel Recovery (Warehouse)

3 Months ago • 2 Years +

Logistics

Job Description

The Executive, Parcel Recovery is responsible for addressing and resolving problematic delivery issues on a daily basis across all communication channels. This role involves conducting thorough investigations into problematic parcels and delivery issues within specified timeframes, verifying all submitted claims from claimants, and preparing weekly reports on related delivery issues. The successful candidate will ensure full adherence to Recovery's Standard Operating Procedures (SOP), keep relevant stakeholders informed about issues affecting orders, and maintain data accuracy in the recovery system. Additionally, they will assist the Manager/Head with ad hoc projects and analysis as needed. A Bachelor's degree in any field is required, and while 2 years of experience in courier services is an advantage, fresh graduates are encouraged to apply. The role demands a meticulous, process-oriented individual with good analytical, communication, and problem-solving skills, comfortable with a hands-on approach in a warehouse-based environment. Excellent computer proficiency in Microsoft Office and Google applications, along with the ability to quickly learn new concepts in a fast-paced setting, are essential. Fluency in both spoken and written English and Bahasa Malaysia is a must, along with high integrity and responsibility.

Good To Have:

2 years working experience in courier service

Must Have:

Bachelor's degree in any field
Process and detail-oriented
Good analytical and communication skills
Problem-solving abilities
Strong grasp of operations and systems
Excellent spoken & written English & Bahasa Malaysia
Ability to connect and communicate clearly
High integrity and responsibility
Excellent computer skills (Microsoft Office, Google apps)
Quick learner in a fast-paced environment

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ms-office

communication

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Responsibilities

Accountable to ensure all inquiries for problematic delivery issues are well addressed on
daily basis and close in timely mannered in all mediums
Accountable to conduct a thorough investigations for all problematic parcels/delivery issues within the allotted time
Accountable to verify all claims submissions from all claimant
To prepare report on the related problematic delivery issues on weekly basis
To ensure full adherence to Recovery's SOP
To ensure the relevant stakeholders are well informed with issue that tag to order(s)
To ensure the accuracy of data input into the recovery system
To assist Manager/Head for any ad hoc projects and analysis as and when required.

Requirements

Candidate must posses at least Bachelor’s degree in any field (fresh graduate encouraged to apply)
2 years working experience in courier service will be an added advantage
Candidate must be a process and details oriented. Meticulous in ensuring processes are followed
Good analytical and communication skills and a problem solver
Hands on approach as work will be close to warehouse based
Strong ability to grasp operation processes and systems quickly
Must have an excellent spoken & written knowledge in English & Bahasa Malaysia
Able to connect with people and communicate clearly
Must have high integrity and responsibility towards the task assigned
Excellent computer skills such as Microsoft Office and Google apps
Quick learner: we work in a fast-paced environment where you will be challenged to rapidly pick up on new concepts