Facilities Senior Specialist
Job Summary
Job Description
Nubank is seeking a Facilities Senior Specialist responsible for the maintenance and operations of their Mexico and Colombia sites. This role involves leading facilities management providers, ensuring contract execution for services like maintenance, cleaning, catering, and travel. The specialist will ensure consistent process execution, optimal functioning of building systems (HVAC, fire safety, etc.), and collaborate with project, IT, security, and safety teams. Key responsibilities include driving process improvements, cost reduction, efficiency, and ESG initiatives, developing and monitoring performance indicators (KPIs) and SLAs, and ensuring facilities meet government regulations and standards. The role also requires developing and managing annual expense budgets, evaluating technical scope in contracts, and supporting crisis management. The ideal candidate will gather feedback to improve space usability, comfort, and employee satisfaction.
Must have:
- 5+ years experience in Facilities Management
- Experience in workplace and facilities management
- Focus on employee experience
- Excellent written and verbal communication in English and Spanish
- Availability to travel
- Bachelor degree in Engineering, Architecture, Business, or similar
- Effective Communication and stakeholder management
- Analytical and problem-solving skills
- Decision-making ability
- Ability to lead teams and suppliers
- Teamworking skills
- Attention to detail and big picture thinking
- Financial awareness
- Customer focused service experience
- Ability to solve advanced problems in complex situations
- Strong background in project management and procurement
Good to have:
- Portuguese language skills
Perks:
- Health and life insurance
- Food card
- 17 days of paid vacation with 25% vacation bonus
- Holiday Bonus ("Aguinaldo") of 30 days of pay per year
- NuCare - Mental health and wellness assistance program
- NuLanguage - Language learning program
- Extended maternity and paternity leaves
- Equity at Nubank
3 skills required
Job Details
About Nubank
Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the largest digital banking platforms and technology-leading companies in the world.
Today, Nubank is a global company, with offices in São Paulo (Brazil), Mexico City (Mexico), Buenos Aires (Argentina), Bogotá (Colombia), Durham (United States), and Berlin (Germany). It was founded in 2013 in Sao Paulo, by Colombian David Vélez, and cofounded by Brazilian Cristina Junqueira and American Edward Wible. For more information, visit www.nubank.com.br.
This position will be responsible for the maintenance and operations of Mexico and Colombia site
Main responsibilities
- Leading facilities management provider, ensuring the execution of contracts and providers for services including maintenance , parking, cleaning, catering, travel, logistics, reception, utilities, waste management, etc.
- Ensure all processes are executed in a consistent & standardized manner. Assure optimal functioning of building systems (HVAC, fire/life safety equipment, elevators, etc.)
- Collaborates with function line teams (Project, IT, Security, Safety) who are responsible for different projects and programs delivery.
- Identify, develop and lead initiatives to drive process improvement, cost reduction, efficiency, and ESG initiative
- Develop and monitor performance indicators (KPIs) and SLA for the services provided;
- Ensure that facilities meet government regulations and environmental, health and security standards
- Development of annual expense budgets, in addition to budget management, with analysis and reporting.
- Evaluate technical scope within contracts and proposals, control execution, monitor KPIs and SLAs, benchmark with what is generally done in the market.
- Support in crisis management, contingencies and emergency plans.
- Gather feedback and data to continuously improve space usability, comfort, and employee satisfaction.
Core Competencies
- Effective Communication and stakeholder management skills
- Analytical and problem-solving skills
- Decision-making
- Ability to lead and manage teams and suppliers
- Teamworking
- Attention to detail but also the ability to see the implications for the bigger picture
- Financial awareness
- Customer focused service - experience
- Ability to solve advanced problems and deal with a variety of options in complex situations.
- Strong background in project management and procurement processes.
Education and Experience
- Bachelor degree (Engineering, Architecture, Business or other similar courses)
- 5+ years’ experience in Facilities Management with experience in workplace and facilities management with a focus on employee experience.
- Excellent written and verbal communication skills in English and Spanish. Portuguese is a plus.
- Availability to travel
Benefits
- Health and life insurance
- Food card
- 17 days of paid vacation with 25% vacation bonus
- Holiday Bonus ("Aguinaldo") of 30 days of pay per year
- NuCare - Our mental health and wellness assistance program
- NuLanguage - Our language learning program
- Extended maternity and paternity leaves
- Equity at Nubank
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About The Company
Nubank was born in 2013 with the mission to fight against the complexity of the financial market to help our customers regain control of their financial lives. We have spent 11 years dedicated to bringing very simple ideas to places no one has ever taken them. For us, past success does not guarantee the future, which is why every day is “Day 1.” Being part of Nubank is embarking on a long-term journey where we know each challenge sparks creativity and innovation, where obstacles become opportunities to go a little further. Recently, we reached the milestone of 100 million customers globally, a significant achievement in our journey, but we know it wasn’t just the customers who chose us. We have over 8,000 Nubankers who choose to work with us daily.
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