Global Product Design & Optimization Lead

YOUR ROLE AND RESPONSIBILITIES

You’ll deliver short and long term projects that support the business strategy. This will involve:

• Provide hands-on operational leadership to the UX/UI, Design System, and CRO teams using agile and design-thinking methodologies
• Collaborate on long-term strategy and planning, and drive the execution of aligned design and optimization initiatives
• Oversee team resource capacity, manage dependencies, and communicate planning needs across operational and project roadmaps
• Mentor and support UX designers, fostering a collaborative, innovative, and high-performing team culture
• Partner cross-functionally to refine processes related to UX/UI, design systems, and CRO for continuous improvement
• Champion user-centric design principles and ensure they are embedded throughout the product development lifecycle
• Lead and support the UX/UI discovery and design process to create seamless user journeys
• Contribute to defining creative direction and manage external design agencies when needed
• Conduct user research and conversion optimization studies to align design with real user needs and behaviors
• Create and maintain UX style guides to ensure consistent design across all digital platforms
• Ensure a cohesive and unified user experience across devices and digital touchpoints
• Collaborate closely with product managers, developers, and other stakeholders to align design solutions with user needs and business goals
• Support ongoing development and optimization of the design system
• Define measurable UX goals and track KPIs to assess and improve design impact
• Coach, motivate, and guide team members through the implementation of new or improved solutions to ensure quality and efficiency

HOW TO SUCCEED / YOUR PROFILE

We’re looking for someone who can come up with simple solutions to complex problems. To join us you need:

• Master degree or equivalent by experience
• 7+ years of experience leading UX, Design System, and CRO teams in a similar role
• Strong understanding of both B2B and B2C e-commerce, with solid knowledge of the MarTech landscape
• Proven experience in responsive design, ensuring seamless cross-device user experiences
• Familiarity with front-end development concepts, including HTML, CSS, and JavaScript
• Proficient in end-user research methodologies and applying insights to drive user-centered design
• Skilled in project management, including planning, prioritization, resource allocation, alignment, and outcome validation
• Hands-on experience with industry tools: Figma (design/prototyping), Optimizely (A/B testing), and other user feedback platforms
• Creative mindset in combination with strong analytical and communication skills
• Customer-focused with strong leadership and interpersonal capabilities.

WHAT'S IN IT FOR YOU

You will become part of a people-oriented company where your well-being really matters. Flexible working hours, work from home possibilities, 20 days holiday and 12 WTR days within a 40-hour week. At our headquarters you will also discover our TVH Park, a green area where you can move around and have the possibility to relax, meet or have lunch. Furthermore, we also offer:

• An attractive salary package with extra-legal benefits such as group and hospitalization insurance, luncheon vouchers, corporate restaurant, company car, ...
• An exciting position in an international company with a family atmosphere where people are at the center.
• You are part of a dynamic entrepreneurial team that is fast-growing and at the center of the transformation.
• You arrive in an innovative, progressive and technological environment.
• Numerous opportunities for personal development, among other things through permanent guidance and professional (internal/external) training courses.
• Fun after work and other optional events (e.g. TVH Kaffee).

PEOPLE AT OUR HEART

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

ABOUT TVH

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.

Questions?

Haily Park

haily.park@tvh.com