HR Service Center Analyst

Location(s): Aguascalientes, México

Job Schedule: Full-time, Hybrid

Education Requirement: Bachelors or 4-year college degree (Human Resources, Business, or related field preferred)

Sponsorship: No

Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation

We are currently looking for an HR Service Center Analyst to join our team. This role is the first point of contact for Nissan employees across multiple regions, providing support and guidance on HR-related inquiries, policies, and processes.

A Day in the Life:

• Respond to inbound calls and cases from employees, resolving first-level HR inquiries and escalating complex issues
• Educate employees on HR policies, benefits, and self-service tools
• Support internal reporting, data reviews, and cross-functional projects
• Identify and assist with process improvement initiatives
• Maintain up-to-date knowledge of company programs and HR systems

Who We’re Looking for:

Required:

• Advanced English and Portuguese proficiency (spoken and written)
• 1–2 years of experience in customer service and/or HR (preferably in a call center environment)
• Strong customer service orientation and ability to handle sensitive information with discretion
• Proficiency in Microsoft Office (Excel, Word, Access) and HR systems

Desired:

• Bachelor's or equivalent in Human Resources, Business, or related field
• Ability to interpret complex information and communicate clearly
• Empathy, patience, and sound judgment when handling employee concerns
• Experience with Service Now, OpenScape, and HR knowledge base tools
• Organized, dependable, and flexible with a proactive mindset

Reporting Line:

• Reports to: HR Shared Services Team Lead
• Supervisory capacity: None

What You’ll Look Forward to at Nissan:

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards: Nissan offers a comprehensive benefits package to support the well-being and success of our employees, with offerings that may vary by location and role.

Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information. By applying for this position, you are consenting to this check.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are essential to maximizing the power of each team member. Our Corporate Diversity Initiative ensures our workplace meets the unique needs of our employees and customers. We are committed to creating a culture where everyone belongs and feels respected, valued, and heard.

Nissan values inclusion in all areas of our business, striving to mirror the diversity of our customer base and communities. Join us in our commitment to diversity and inclusion.