Implementation Consultant I

As a Senior Technical Enablement Consultant, you will work directly with customers to accelerate their adoption of Quickbase so they can solve business problems faster. Working with our Sales and Customer Success teams, you will own the technical and functional implementation of Quickbase for new and existing customers. Providing industry insights and technical expertise, you will demonstrate the power of the platform by building with customers and enabling customers to build themselves. You will share Quickbase best practices, propose application designs, and implement workflow automation to address customers' functional and technical requirements to achieve their short-term and long-term goals. As a customer advocate and Quickbase expert, you will be expected to synthesize your product observations and customer conversations into insights that our product team can act on.

Responsibilities:

·       Increase time to Value: Accelerate successful adoption of Quickbase through time-bound customer engagements and identify success metrics to provide data driven insight to the value of Quickbase

·       Coach: Identify, enable and nurture new Quickbase builders

·       Learn: Seek to understand a customer’s business and uncover new opportunities for Quickbase to add value to our customers

·       Relationship Management: Provide exceptional customer service and become the customer's trusted adviser as you aim to create Quickbase champions

·       Enable Customer Success: Provide customers with the tools and resources they need to be successful with Quickbase

·       Ensure Best Practices:  Work with key customer stakeholders to ensure Quickbase is implemented in the optimal manner within the customer IT landscape for long-term success, addressing all Security, Technical, operational, and policy concerns.

·       5+ years delivering technical solutions in software sales, services, engineering, or support

·       Highly curious about Business Process, experience in optimizing and automating processes

·       3+ years of experience designing and building solutions in Quickbase   

·       Experience establishing and nurturing relationships at all customer levels, from C-suite to individual

·       2+ years of experience designing and building solutions in

Quickbase

·       General working knowledge of API’s

·       Flexibility for Travel

·       Excellent persuasive, presentation, written, and verbal communication skills