Information Technology Support Specialist

This is a position for someone with 1 to 3 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Description:

• Able to resolve most customer technical issues

• Able to deal with escalated issues from other IT Team members

• Support new decisions and specialty departments as needed

• Provide installation and support of Apple and some PC hardware and software (including peripheral devices such as printers and USB devices)

• Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests

• Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair

• Adhere to procedures for logging, reporting and monitoring helpdesk requests. Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building

• Familiar with Microsoft Active Directory

• Familiar with Microsoft Exchange and Office 365 Administration

• Familiar with MDM

• Be able to resolve, or work with Senior IT staff to identify and resolve more complex issues

• Understand IT Networking, and can follow instructions for on-site changes as needed

• Provide support to staff for other technical equipment as needed