Integrated Solutions Manager

Job Title:     Integrated Solutions Manager - Marketing

Location: Mumbai

About Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup

About the Brand

Macmillan Education provides world-class content in the most relevant, engaging and flexible formats to support students, teachers and institutions in lifelong learning. Visit macmillaneducation.com and follow @MacmillanEducation / @MacmillanELT

About the Role

This role sits within the Marketing Division and focuses on driving the growth of Altura, a flagship product of Macmillan Education. The position involves close collaboration with cross-functional teams to enhance product positioning, customer engagement, and market performance.

Key Responsibilities

• Build and maintain strong relationships with customers, understand their needs and concerns, and resolve issues promptly. 
• Create and implement strategies to improve customer loyalty and reduce churn, including personalized communications and targeted offers. 
• Product demonstrations of integrated solutions to acquire new customers
• Develop complete product understanding and ecosystem to input product feedback and market trends
• Product Training to sales teams

Skills and Attributes:

• Communication skills: To effectively interact with customers and colleagues.
• Problem-solving skills: To address customer issues and improve processes.
• Customer focus: To understand customer needs and prioritize their satisfaction.
• Strategic thinking: To develop and implement retention strategies.
• Digital Skills: To be able to use and train customers on tech in teaching
• Attention to detail: To ensure accuracy and consistency in all aspects of the role.
• Collaboration:  To work effectively with cross-functional teams, including sales and digital to ensure a cohesive customer experience. 
• Customer Centricity : To identify and address customer issues, and implement improvements to processes and services. 

Key relationships

• Branch Managers, Regional Sales Teams, PMs in other regions

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.
Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodations.

For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers

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