Lesser Poland Voivodeship, Poland (On-site)

International Order Management Manager

9 Minutes ago • 5 Years +

Logistics

Job Description

The International Order Management Manager ensures efficient, customer-centric E2E fulfillment for Direct Customers, from order receipt to delivery. This involves aligning with Project Managers, Sales, and Business Operations Managers on pricing, sourcing, and shipping. The role drives daily operations, outlines strategy, and evolves Order Management teams into metrics-driven organizations for process optimization, maximizing cost, cash, revenue, and customer experience.

Good To Have:

Understanding of E2E Supply Chain Operations environment and processes
Knowledge and experience with Oracle systems

Must Have:

Support Direct Sales team to achieve revenue targets through efficient process, high flexibility and building world class customer service
Coordinate E2E fulfillment process by collaborating with all Supply Chain business functions
Design and change systems landscape
Drive efficient operations to maximize Cost, Cash, Revenue, and Customer Experience
Develops and maintains a management system to drive the key metrics for success
Promote continuous improvement and automation to bring the organization to the next level
Bachelor’s Degree
5+ years experience as Manager in complex multi regional environment
Ability to work in multinational environment
Strong communication skills
Fluent English (spoken and written)

Add these skills to join the top 1% applicants for this job

communication

oracle

game-texts

The role of the International Order Management Manager is to ensure an efficient, customer centric E2E fulfilment process for Direct Customers. The responsibility starts from getting an order and lasts until it is delivered. It includes close alignment with Project Managers, Sales and Business Operations Managers regarding pricing, sourcing, shipping terms and all other factors related to revenue recognition.

The leader will be responsible for both driving daily operations and outlining the strategy. The expectation is to evolve Order Management teams into metrics driven organizations, where precise metrics reflect daily performance and lead to process optimization.

Scope of Responsibilities:

Support Direct Sales team to achieve revenue targets through efficient process, high flexibility and building world class customer service
Coordinate E2E fulfillment process by collaborating with all Supply Chain business functions
Design and change systems landscape
Drive efficient operations to maximize Cost, Cash, Revenue, and Customer Experience
Develops and maintains a management system to drive the key metrics for success
Promote continuous improvement and automation to bring the organization to the next level

Basic Requirements

Bachelor’s Degree
5+ years experience as Manager in complex multi regional environment (preferably Operations, Order management, Customer Service)
Understanding of E2E Supply Chain Operations environment and processes would be a plus
Ability to work in multinational environment (matrix organization, different time zones)
Presenting strong communication skills to develop relationships both internally (Supply Chain) and externally (Sales/Customers) will be essential
Knowledge and experience with Oracle systems would be a plus
Fluent English (spoken and written)