System Technician (Lima)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Supported services area.

Job Description

This position will work from Lima (In the District of San Borja, occasionally in the District of La Victoria (Santa Catalina) and the District of Surco).

We are seeking a highly motivated and skilled System Technician to join our IT team. The candidate will be responsible for the installation, maintenance, and general support of IT systems, ensuring their efficient and reliable operation. This role requires strong technical knowledge across various IT domains and excellent customer service skills.

Key Responsibilities:

• Perform installation, configuration, and maintenance of personal computers (PCs).
• Provide support for datacenter operations, including hardware and software maintenance.
• Administer and troubleshoot Windows Server and Linux operating systems.
• Administration of Virtual Machines under VMWARE and VCENTER environments.
• Configure and maintain network infrastructure, including firewalls, routers and switches.
• Execute general maintenance and support for a variety of IT systems and hardware.
• Diagnose and resolve technical issues in a timely and efficient manner.
• Manage fault management environments like Zabbix
• Interact directly with customers to understand their IT needs and provide effective solutions.
• Maintain positive relationships with IT customers, ensuring a high level of satisfaction.
• Strictly follow cybersecurity guidelines
• Document technical procedures and solutions.
• Deliver user support for the correct use of applications and system tools
• Provide end-user training on the use of the information system
• Perform initial analysis and detailed documentation of incidents, ensuring traceability of each case
• Assist in the execution of maintenance windows, including scheduled night shifts
• Record failures using the designated tools and track user support tickets, ensuring proper updates and closure
• Communicate in English with the SOC teams in the U.S. or Brazil that monitor the system and with international vendors providing remote support.

#LI-AN1

Basic Requirements

• Proven experience in PC installation and maintenance.
• Knowledge of datacenter operations and basic server administration.
• Proficiency with Windows Server and Linux operating systems.
• Understanding of networking concepts, including experience with firewalls and switches.
• Demonstrated ability in general maintenance of IT systems.
• Proven experience in IT service management
• Basic to medium level of English proficiency (both written and verbal).
• Excellent interpersonal and communication skills, with a focus on customer service.
• Prior experience in customer-facing IT support roles.

Preferred Qualifications:

• English B1 Level
• CISCO CCNA, CompTIA Network+ or equivalent
• Windows Server Administration

Education:

• Technical degree in Computer Science, Networking, or related fields.
• Experience: 2–3 years in technical support for information systems and IT infrastructure.
• Knowledge of: Windows and Linux operating systems (support level), basic networking (LAN/WAN, TCP/IP), ticketing and incident management tools.

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No