Warranty Supervisor

12 Months ago • 5 Years +

Facility Management

Job Description

At Nissan, we are revolutionizing mobility and seeking talented individuals to join our journey. We are looking for a Warranty Supervisor to oversee technical adjudication of warranty claims, support escalated SupportLine Tickets, and manage local supplier claims and chargebacks. This role involves assisting the FQI team in analyzing warranty parts, clarifying Voice of Customer feedback, and providing timely support to dealers with warranty queries during the diagnosis phase. The position requires a proactive approach to ensure claim quality and compliance with warranty policies.

Must Have:

Adjudicate claims and confirm warrantable failures on eNEWS
Facilitate 1st level review and dealer feedback on all SLT escalated cases
Ensure Claim quality (VOC, Diagnosis as per ESM and appropriate repair method)
Support dealer with queries during diagnosis phase
Liaise with Local Suppliers about claims received and approved
Manage claim WIP to avoid claim aging and resolve delays identified
Validate issue / verbatim according to customer experience “5W/1H”
Support incident parts testing / duplication on vehicle Level and Result reporting to FQI Engineers
B.Sc. degree in Mechanical Engineering
Minimum 5 years of workshop experience in vehicle fault diagnosis and repairs
Organized and punctual
Ability to travel to support scramble investigations at Dealerships
High communication and problem-solving skills
Good interpersonal relations and positive thinking
Proficient with Microsoft Office (Excel and PowerPoint)
Fluency in English and Arabic

Add these skills to join the top 1% applicants for this job

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Location: Giza, 6th of October City

Work Arrangement: Onsite

Degree Level: Bachelors

Preferred Degree: Engineering / Relevant Degree

Shape the Future of Mobility at Nissan - Launch Your Career, Drive Innovation:

At Nissan, we’re not just building cars, we’re revolutionizing mobility. We’re a global leader with a heritage of innovation, and we’re searching for talented individuals like you to join us on this exciting journey. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our diverse range of program areas and career paths offer exciting opportunities for adventurers like you to embark on a thrilling professional journey.

Learn more about Nissan’s future here: https://www.youtube.com/watch?v=M8diaXXdtJI

We are currently looking for a Warranty Supervisor to oversee technical adjudication of warranty claims on eNEWS, support escalated SupportLine Tickets (SLT), and manage local supplier claims and chargebacks. Assist the FQI team in analyzing warranty parts and clarifying Voice of Customer (VOC) feedback, including duplication testing and dealer investigations. Provide timely support to dealers with warranty queries during diagnosis phase.

Principal Accountabilities

Adjudicate claims and confirm warrantable failures on eNEWS
Facilitate 1st level review and dealer feedback on all SLT escalated cases.
Ensure Claim quality (VOC, Diagnosis as per ESM and appropriate repair method)
Support dealer with queries during diagnosis phase.
Liaise with Local Suppliers about claims received and approved.
Manage claim WIP to avoid claim aging and resolve delays identified.
Validate issue / verbatim according to customer experience “5W/1H”
Support incident parts testing / duplication on vehicle Level and Result reporting to FQI Engineers

Major Challenges

Dealer technical diagnosis verification to understand the VOC and understand appropriate diagnoses.
Identify any non conformity from claims against the WPPM.
Support dealer remotely with appropriate repairs.
Continuous coaching of new dealer staff to ensure compliance to WPPM.