IT Operations Engineer

Description

About Us:

At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.

Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values—empathy, accountability, clarity, and growth—guide how we lead, innovate, and connect. They are the behaviors that bring our mission and vision to life, every day, in every interaction.

As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.

Learn more at Sitecore.com

About The Role:

We are seeking a highly skilled and motivated IT Operations Engineer to join our Workplace Experience & Enterprise Monitoring team. This role is critical in managing and delivering enterprise monitoring projects, supporting operational reliability, and driving automation through AI tools such as Microsoft Copilot.

What You’ll Do:

• Manage and Deliver Key Projects for Enterprise Monitoring:
• Lead the setup and integration of monitoring tools such as LogicMonitor, Azure etc.
• Drive future Enterprise Monitoring (EM) improvement initiatives aligned with Enterprise Monitoring team’s goals.
• AI-Driven Automation
• Leverage AI tools such as Microsoft Copilot to automate IT monitoring and reporting processes.
• Collaborate with stakeholders to identify opportunities for AI integration in operational workflows.
• Lead or contribute to AI-related projects that enhance system efficiency and reduce manual workload for EM Operations.
• Monitor servers, networks, applications, cloud services and BCP Disaster alerts using monitoring tools (e.g., Azure Monitor, Logic Monitor, Microsoft Health, ServiceNow, Disasteraware and etc.).
• Respond to alerts and incidents, performing initial triage, troubleshooting, and escalation as needed.
• Create and maintain documentation for standard operating procedures (SOPs) and monitoring processes.
• Execute standard operating procedures (SOPs) and contribute to their continuous improvement
• Support business continuity and disaster recovery (BC/DR) testing and documentation
• Maintain accurate and timely incident records in the ticketing system
• Provide technical support for Workplace Experience-related issues on an ad hoc basis.
• Respond to and resolve tickets related to Workplace Experience systems.
• Willingness to work EMEA hours and participate in on-call rotations

What You Need to Succeed:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in IT operations, enterprise monitoring and project management.
• Proficiency in using monitoring tools such as LogicMonitor, MS 365, and Microsoft Azure.
• Experience with AI tools like Microsoft Copilot or similar platforms.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.

Additional Skills That Set You Apart:

• Experience with DisasterAware or similar disaster recovery platforms.
• Certifications in relevant technologies (e.g., Azure, LogicMonitor, AI/ML).
• Familiarity with business continuity and incident response frameworks.
• Hands-on experience using AI tools such as Microsoft Copilot to streamline IT operations and reporting

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

How We Hire:

At Sitecore, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centers around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.