Associate Software Engineer

Description

Software Engineer (Product Support Services)

About Us:

At the company, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.

As the leading provider of agentic digital experience software, the company brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, the company helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.

Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values—empathy, accountability, clarity, and growth—guide how we lead, innovate, and connect. They are the behaviors that bring our mission and vision to life, every day, in every interaction.

As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.

Learn more at Sitecore.com

About the Role/ The Opportunity:

The Product Support team provides assistance in solving non-trivial technical challenges to Partners and Customers, and is a key contributor in ensuring successful implementations of many projects.

Software Engineers spend most of the time on deep investigation of the real-life usage of the Experience Platform, Experience Manager Cloud, Content Hub, and other products, working with the product code, troubleshooting complex problems, developing patches and code examples.

The work process involves written communication with Certified Developers from around the world, while online meetings are used for the most complex projects and critical situations.

In addition to helping Partners and Customers deliver successful solutions, the team contributes to the development of products, develops and maintains own modules and applications.

Position of the Software Engineer in the Product Support team provides technical and personal growth opportunities in the wide range of different professional areas for both new and experienced software development specialists.

Position will require participation in 24x7x365 shift coverage rotation, including work during late hours and during weekends, according to the predefined schedule and in compliance with all local labor regulations.

What You Need to Succeed:

• Experience working with Microsoft technologies, including:
• ASP.NET
• C#
• Visual Studio
• MS SQL Server
• Azure
• Knowledge of HTML, XML/JSON, JavaScript, and CSS
• Outstanding problem solving and logical thinking skills
• Understanding of object-oriented programming concepts
• Understanding of client-server software architecture
• Experience of working with data structures and creating software algorithms
• Great communication skills in English

Additional Skills That Could Set You Apart:

• Experience in troubleshooting software performance & scalability issues
• Experience working with technologies such as Linux, Kubernetes, Elastic, Redis, Kibana, Grafana, Kafka, GraphQL, Cloudflare
• Experience with Javascript frontend frameworks such as Knockout, React and Vue

Why you should click ‘Apply’:

• Great team and company culture! You can find out more about our company culture in the Sales and Customer Success team and our commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, the company has been recognized for award-winning Culture by Comparably.

The company is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.