Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role:
The Role
Reporting to the Director of Center Operations, this position is critical in ensuring the implementation of the vision for the 24/7 Technology Operations Centre organizational unit. This position will ensure the delivery and support of IT Event, Incident, and Request Management processes at WBD while ensuring a culture of excellence and consistent service and supporting WBD’s best-in-class distribution and infrastructure.
Highlights of the role
Utilizing strong cross-functional alignment, this position is responsible for leading unified “virtual” teams that will consist of members from multiple disciplines (Network Platform and Infrastructure Platform Operations), to form a dynamic technology-focused team capable of providing monitoring to all WBD linear and non-linear output and platforms, as well as supporting IT infrastructure. The support operation also leads WBD’s response to all incidents within our infrastructure.
The organizational scope of the IT Operations Manager is day-to-day oversight of staff and services when on duty within our Krakow or Hyderabad Operations Centers – staff across multiple disciplines. In addition, the role holder will manage a functional group based on their skill group (Basic Network Operations, Infrastructure Operation) supporting multiple offices and production Centers globally.
The position is key to ensuring organizational improvements, consistently maintaining, and improving our customer feedback system, and establishing effective performance measurements to show successes and areas of opportunity.
This position is a mission-critical role in leading global Technology Operations for Core IT. As a function, it is the 24/7 Command & Control Hub for all our IT support services. Postholders will mainly work during standard business hours with an on-call rotation. However, during certain critical events working different shifts (including nights and weekends) will be required.
The Centers are the point of contact and owners for Major Incidents and the postholder is responsible for the execution of the Major Incident process and procedures for Enterprise Technology & Operations and the department’s recovery plans. The Centers are also the focal point of contact for Global IT’s response in the event of an organization-wide Major Incident.
The work is in Hybrid mode - 3days office / 2 days Home. The contract is in equivalent mode of employment - now team works in 8/5 but it may be a subject to change with Big Brand Events going to 24/7
This position is a member of the leadership team for Technology Operations and will guide the team's development and communicate the organization's direction.
Your Role Accountabilities:
Qualifications & Experiences:
Not Required but preferred experience:
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you’re a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.Applicants – please be advised that all email correspondence by official Warner Bros. Games recruiters will come from the @lith.com, @warnerbros.com or @wbgames.com domains. Our agency recruiters who reach out through LinkedIn will also properly identify themselves as employees of the companies that work with us. All other parties claiming to be our recruiters are not affiliated with Warner Bros. Games, Monolith or any of our studios. Please take care not to share your personal information with these contacts, nor click on any links embedded in their messages. If you have any questions, you can reach out to us directly at recruiting@wbgames.com.
Warner Bros. Games brings some of the most iconic characters and stories in entertainment to life through videogame development. With multiple world class development studios located across North America and the UK, our teams are made up of top talent in the industry. We strive for an open and collaborative culture where our people can do what they do best – making great games.
Our 11 studios include:
Warner Bros. Games (Burbank, CA)
linkedin.com/company/warnerbrosgames
Warner Bros. Games San Francisco (San Francisco, CA)
linkedin.com/company/warner-bros-games-san-francisco
Warner Bros. Games San Diego (Carlsbad, CA)
linkedin.com/company/wb-games-san-diego
Warner Bros. Games Boston (Needham, MA)
linkedin.com/company/wbgamesboston
Warner Bros. Games New York (Troy, NY)
linkedin.com/company/wb-games-ny
Warner Bros. Games Montreal (Montreal, CA)
linkedin.com/company/wb-games-montreal-inc-
NetherRealm Studios (Chicago, IL)
linkedin.com/company/netherrealm-studios
Monolith Productions (Kirkland, WA)
linkedin.com/company/monolith-productions
Avalanche (Salt Lake City, UT)
linkedin.com/company/avalanche-software
Rocksteady Studios (London, UK)
linkedin.com/company/rocksteady-studios-ltd
TT Games (Maidenhead, UK)
linkedin.com/company/tt-games-ltd
Telangana, India (Hybrid)
Karnataka, India (Hybrid)
Georgia, United States (Hybrid)
Denmark (On-Site)
British Columbia, Canada (On-Site)
Florida, United States (On-Site)
Tel Aviv District, Israel (On-Site)
Washington, United States (On-Site)
Quebec, Canada (On-Site)
Tel Aviv District, Israel (On-Site)
United States (On-Site)
Tel Aviv District, Israel (Hybrid)
Florida, United States (On-Site)
Berlin, Germany (Remote)
United States (Remote)
United States (Remote)
Denmark (On-Site)
Poland (Remote)
Copenhagen, Denmark (Hybrid)
Canada (Remote)
State Of São Paulo, Brazil (On-Site)
Braga, Portugal (On-Site)
Delhi, India (Remote)
Maharashtra, India (On-Site)
Karnataka, India (On-Site)
Karnataka, India (On-Site)
Haryana, India (Hybrid)
Telangana, India (On-Site)
Haryana, India (Hybrid)
Telangana, India (Hybrid)
Karnataka, India (On-Site)
Haryana, India (On-Site)
Maharashtra, India (Hybrid)
Denmark (On-Site)
Copenhagen, Denmark (Hybrid)
State Of São Paulo, Brazil (On-Site)
Braga, Portugal (On-Site)
Delhi, India (Remote)
Epistimoniko & Technologiko Parko, Panepistimioupoli, Ioannina, Greece (On-Site)
Tokyo, Japan (On-Site)
St. Julian's, Malta (On-Site)
Hamburg, Germany (Hybrid)
Pennsylvania, United States (On-Site)