IT Site Referent

DESCRIPTION OF THE TAS SITE IT REFERENT ROLE

Overview

TAS Global IT Delivery is a transnational organization covering all TAS countries, with the aim of standardizing the IT team's way of working as a single multicultural team and ensuring that IT service levels comply with standards.

IT Site Referent

The IT Site Referent is part of the TAS team and Global IT Delivery. They are the reference person for a specific TAS site, but this does not imply that this person limits their scope and perimeter only to their site, as they are part of a transnational organization and a local team (at national level). The role is fundamental to ensuring the smooth functioning of IT services at TAS sites, ensuring the implementation and continuous improvement of IT procedures and standards.

Mission and Main Responsibilities

The IT Site Referent will be responsible for overseeing IT operations at a specific TAS site. They will be the local point of contact but will be part of a global and multicultural IT delivery team. Their role will ensure that IT services are performed in accordance with defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), as well as facilitating coordination between IT, other IS domains, and the Business.

Main responsibilities include:

• Serving as the primary point of contact for IT operations at the assigned site, ensuring that services comply with agreed SLAs/KPIs.
• Supporting the execution and continuous improvement of the new IT service contract managed by an external provider.
• Participating in the design and implementation of IT architectural solutions in the IS domain.
• Ensuring technical coordination between IT departments, other IS domains, and countries.
• Monitoring and ensuring compliance with IT security according to IS security policies and regulations.
• Ensuring that safe working practices are adopted by the internal team and various contractors.
• Overseeing the provision of IT equipment for end-users, ensuring optimal delivery, configuration, and support.
• Managing and tracking the inventory of IT assets (PCs, peripherals, phones, etc.) and ensuring their correct representation in the CMDB.
• Managing the purchasing process, including orders and stock management for IT resources and services.
• Ensuring effective communication between management, IT service lines, users, and subcontractors to maintain high service standards.

Technical Skills

• Deep knowledge of ITIL processes and procedures for IT service management (ITSM).
• Consolidated experience in managing operating systems (Server/Client) and main application software.
• Expertise in network architectures, including LAN, WAN, wireless, and mixed data/voice over IP networks, as well as network security and firewalling solutions.
• Experience in Data Center and IT solutions design and architecture.

Managerial Skills

• Ability to independently organize and manage IT projects, respecting agreed deadlines.
• Skills in cost analysis and budget management for IT services and products.
• Ability to motivate and lead a team, promoting high performance in a collaborative environment.
• Expertise in analyzing and optimizing local IT solutions in compliance with JV technical policies and the IT delivery model.
• Ensuring data integrity in IT systems, including asset management, data, and backups.
• Support for architectural studies and projects in the IS domain.
• Excellent communication and active listening skills, with a focus on clear and incisive reports.

Behavioral Skills

• User-centric approach, ensuring that IT services meet user needs and expectations.
• Ability to anticipate IT needs and risks, proactively identifying and mitigating problems.
• Strong problem-solving attitude, with the ability to respond quickly and find effective solutions.
• Excellent communication skills, able to collaborate effectively with diverse teams, locations, and cultures.
• Experience in personnel management and promoting a positive and high-performing team culture.

Language Skills

• Italian required.
• Fluent English (spoken and written); knowledge of French is a plus.

Experience

• At least 4 years of experience in a similar role in the IT sector, preferably in a complex, multi-site, or multinational organization.

Other Requirements

• Availability to travel within Europe, if necessary.

Reporting and Responsibilities

• The Site IT Referent will report to the IT Workplace Management direction and collaborate with colleagues from multiple countries and service lines.
• They will be responsible for weekly reporting on the status of service requests, incidents, hardware delivery, and overall IT service performance.