IT Support Engineer

2 Months ago • All levels

IT & Infrastructure

Job Description

We are seeking a skilled IT Support Engineer to ensure smooth IT operations, troubleshoot technical issues, and provide excellent customer support. Responsibilities include providing technical support for hardware, software, and networking issues, diagnosing and resolving IT problems, installing, configuring, and maintaining computer systems, applications, and peripherals. The role also involves managing user accounts, permissions, and IT security protocols, ensuring network connectivity and performance, supporting server maintenance and system administration, collaborating with teams, documenting IT support processes, and staying updated with emerging technologies.

Must Have:

Provide technical support for hardware, software, and networking issues.
Diagnose and troubleshoot IT problems.
Install, configure, and maintain computer systems, applications, and peripherals.
Manage user accounts, permissions, and IT security protocols.
Ensure network connectivity and performance.
Support server maintenance and system administration.
Document IT support processes.

Add these skills to join the top 1% applicants for this job

problem-solving

networking

About the Role

We are looking for a skilled IT Support Engineer to join our team. This role is essential in ensuring smooth IT operations, troubleshooting technical issues, and providing excellent customer support. The ideal candidate will have strong technical expertise, problem-solving skills, and a proactive approach to IT support.

Key Responsibilities:

Provide technical support for hardware, software, and networking issues.
Diagnose and troubleshoot IT problems, ensuring timely resolution.
Install, configure, and maintain computer systems, applications, and peripherals.
Manage user accounts, permissions, and IT security protocols.
Ensure network connectivity and performance across all systems.
Support server maintenance and system administration tasks.
Collaborate with teams to support IT infrastructure and operational needs.
Document IT support processes, issues, and resolutions for future reference.
Stay updated with emerging technologies and IT best practices.