IT Support Engineer III

Job Title:

Requisition ID:

Job Description:

Activision is looking to bring aboard a talented new IT Support Engineer III to join our London office!

Reporting to the local IT Support Team Lead, you will be responsible for providing a top tier level of IT support services to the employees of Activision Blizzard (AB). You are someone passionate about technology and who has prior professional experience supporting IT environments where Windows, Mac OSX and Linux co- exist in harmony. 

This role will be for a 100% on-site job located in London.

Your Mission

• Provide end user support for applications and systems like MS Office, VPN, Mobile Phones and video conferencing systems
• Supporting of a mixed Windows, Mac OSX and Linux OS environment
• Work with all of the regular IT support tools including but not limited to: Active Directory, Office 365, antivirus, imaging, Mobile Iron, disk encryption, spam management
• Ensure the IT requirements for new hires and departures are managed correctly
• EOL Replacements of phones and laptops
• Audio Video Meeting set up and support
• Manage the IT assets through their entire lifecycle from acquisition to disposal
• Gather and translate user expectations to technical solutions
• Create and update documentation using a wiki (Confluence)
• Mentor customers and deliver end user training
• Monitor and manage the IT ticket queue to ensure SLA’s are achieved
• Onboarding new staff
• Offboarding including arranging couriers and device collection/legal hold 

Player Profile

• 3+ years’ of experience providing IT Support in corporate environments
• Professional experience supporting Microsoft Windows Server operating systems and email systems (Exchange Online/Office 365)
• Strong knowledge of Microsoft Windows applications such as Microsoft Office suite
• Awareness of security standards to protect personal IT devices and an understanding of Internal networks (routing, DNS, DHCP, etc)
• Experience in hardware installation and troubleshooting of PC’s and Macs - this includes working with hard drives, motherboards, CPUs, PSUs, GPUs, sound cards, monitors, etc
• Excellent written and spoken English
• A passion for customer service and a team player attitude with excellent organisational skills
• Ability to adjust quickly to changing priorities and make quick decisions with limited information

Bonus Points

• ITIL Version 3 experience
• Industry certification e.g. CompTIA A+ /MCP

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! At Activision Blizzard, we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

Your Platform

Activision Central Tech works to support our development studios and their titles. Comprised of seven main teams, we have many specialties including big data, privacy and security, motion capture and animation pipeline technologies, graphics, build and infrastructure for studio development and data centers, optimization, systems programming and online services including matchmaking and networking. Central Tech is distributed globally with offices across the U.S., and in Canada, England, Ireland and Japan.

Most of our teams are comprised of both engineering and research talent, allowing us to always have an eye on the future. Our talented engineers help with title development and provide valuable knowledge sharing between studios while our researchers are action-oriented and keep a strong connection with the needs of the game studios.

Central Tech is part of Activision. To learn more about us and our research, please visit us at https://research.activision.com/.

Our World 

At Activision, we strive to create the most iconic brands in gaming and entertainment. We’re driven by our mission to deliver unrivaled gaming experiences for the world to enjoy, together. We are home to some of the most beloved entertainment franchises including Call of Duty®, Crash Bandicoot™, Tony Hawk’s™ Pro Skater™, and Guitar Hero®. As a leading worldwide developer, publisher and distributor of interactive entertainment and products, our “press start” is simple: delight hundreds of millions of players around the world with innovative, fun, thrilling, and engaging entertainment experiences.

We’re not just looking back at our decades-long legacy; we’re forging ahead to keep advancing gameplay with some of the most popular titles and sophisticated technology in the world. We have bold ambitions to create the most inclusive company as we know our success comes from the passionate, creative, and diverse teams within our organization. 

We’re in the business of delivering fun and unforgettable entertainment for our player community to enjoy. And our future opportunities have never been greater — this could be your opportunity to level up. 

Ready to Activate Your Future? 

The video game industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to accommodationrequests@activisionblizzard.com. General employment questions cannot be accepted or processed here. Thank you for your interest.