IT Support Specialist

Sword Health is on a mission to free two billion people from pain.

With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using AI Care to change lives, and save millions for our 25,000+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $400 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2025, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $4 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our global impact.

Joining Sword means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 1000+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by AI, enhanced by people — accessible to all.

IT Team:

Come join the IT team at Sword Health, where we make technology work smoothly for everyone! You’ll help end-users both remotely and on-site, manage hardware, software, and SaaS platforms, and work closely with internal operations, engineering, security, and physical therapy teams. In this role, you’ll troubleshoot issues, streamline processes, and support new hire onboarding and offboarding, helping the company run more efficiently every day. If you love solving problems, learning new things, and collaborating with a great team, this is the place for you!

What you'll be doing:

• Provide technical support to end-users remotely and in our warehouse facility.
• Install, configure, and maintain hardware and software systems.
• Troubleshoot hardware, software, and network issues.
• Monitor and maintain IT systems.
• Support onboarding and offboarding, including account setup and device configuration.
• Document IT procedures and maintain knowledge articles.
• Manage IT equipment and software inventory.
• Collaborate with team members on projects and improvements.
• Escalate complex issues to senior IT staff.
• Apply troubleshooting techniques and networking knowledge to resolve issues.
• Demonstrate strong analytical, problem-solving, and communication skills.

Who You Are:

• 3–5 years of experience as a helpdesk technician or IT support, including system upgrades, software deployments, onboarding/offboarding automation, and workflow improvements.
• Strong knowledge of Google Workspace and AzureAD.
• Experience with Okta (managing and reporting applications).
• Familiarity with Slack, Jira, Kandji, JumpCloud, and Notion is a plus.
• Quick to learn new products and technologies.
• Team player who communicates and coordinates effectively with colleagues and internal customers.
• Skilled in networking and troubleshooting connectivity issues.
• Knowledgeable in device management for macOS, Windows, and Linux.
• Basic understanding of DNS records and their impact on email deliverability.
• Collaborates with stakeholders to implement changes in tools like Jira, Rippling, and JumpCloud.
• Works closely with internal operations, engineering, security, and physical therapist teams to support day-to-day changes, processes, new hires, updates, and improvements.

Good to have :

• Network certifications and Knowledge;
• Knowledge in Google Workspace & GSuite;
• OKTA certifications;
• Kandji & JumpCloud;
• Notion & Slack;
• Jira;
• Zoom

US - Sword Benefits & Perks:

• Comprehensive health, dental and vision insurance*
• Life and AD&D Insurance*
• Financial advisory services*
• Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)*
• Health Savings Account*
• Equity shares*
• Discretionary PTO plan*
• Parental leave*
• 401(k)
• Flexible working hours
• Remote-first company
• Paid company holidays
• Free digital therapist for you and your family

*Eligibility: Full-time employees regularly working 25+ hours per week

Note: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.

SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.