IT Systems Engineer

General Summary

The IT Systems Engineer provides services to employees with information technology issues and requests involving end-user system development and delivery. Develops client systems solutions; manages client systems and software life cycles; acts as an escalation point for resolving complex client systems and end user issues; identifies incident and problem trends; develops long-term solutions to recurring problems. Works closely with other IT teams to ensure the highest levels of operational excellence.

Specific Duties and Responsibilities

• Lead endpoint-related development/implementation activities*
• Create and maintain all aspects of end user systems standardization strategy, including asset life cycles*
• Hands-on experience on various tools includes Intune, SCCM, JAMF, Entra ID, AD, MS GPO
• Design, deploy, and manage Apple Mac end-user systems, including hardware provisioning, software installations, and OS configurations (Window’s, macOS, IOS etc.).
• Implement and maintain MDM solutions (e.g., Jamf Pro, Microsoft Intune, or similar) for device enrollment, policy enforcement, application deployment, and remote management of Mac fleets.
• Develop and enforce access policies using Active Directory and Entra ID, including group policies, conditional access, multi-factor authentication (MFA), and role-based access control (RBAC) to ensure compliance with security standards.
• Troubleshoot and resolve end-user issues related to Window’s & Mac hardware, software, networking, and integration with enterprise systems, providing Tier 2/3 support.
• Automate software installation, configuration, and uninstallation activities and procedures*
• Document maintenance and troubleshooting procedures*
• Develop operations procedures and tools to improve operational efficiency and reliability for client systems*
• Integrate operational procedures and automation to improve consistent delivery*
• Automate routine tasks through scripting (e.g., Bash, Python, or AppleScript) and integrate with tools
• Manage Infrastructure Lab for client systems initiatives, including development and testing*
• Mentor Penumbra’s IT support staff *
• Maintain effective relationships with customers*
• Actively listen to customers’ needs and requests, ensuring they are fully understood with appropriate expectations, effectively set and delivered. *
• Assist in refining strategy and overseeing client integration for acquisitions
• Manage and maintain vendor relationships, vendor contracts, and road maps related to PC’s, Macs, smartphones, tablets, peripherals, printers, software, and cloud services
• Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures. *
• Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company. *
• Ensure other members of the department follow the QMS, regulations, standards, and procedures. *
• Perform other work-related duties as assigned.

\*Indicates an essential function of the role

Position Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field with 10+ years’ experience providing enterprise level end user support, or an equivalent combination of education and experience
• Experience configuring Active Directory, Group Policy, DNS, DHCP, RDP, Print Management, Microsoft Windows, Mac OS, Office 365, Adobe Creative Cloud, and Anti- virus/anti-malware utilities.
• Strong expertise in MDM tools such as Jamf Pro, Microsoft Intune, jumpcloud, or Kandji, including hands-on experience with zero-touch deployment and compliance monitoring
• Advanced scripting and automation skills (e.g., PowerShell or Python, for cross-platform tasks).
• Excellent troubleshooting skills, with the ability to diagnose complex issues involving hardware, software, and network connectivity.
• Relevant certification such as Jamf/Intune/EntraID/Azure administrators will be a PLUS,
• Excellent oral, written, and interpersonal communication skills
• Problem solving skills, resilience, ability to prioritize changing demands
• Medical device, pharmaceutical, biotech, or other regulated industry experience desired
• High degree of accuracy and attention to detail
• Proficiency with MS Word, Excel, and PowerPoint

Working Conditions

General office environment. Willingness and ability to work on site. May have business travel from 0% - 10%. Ability to be available for on-call duty during off hours as part of a rotating schedule. Flexibility to switch weekend days off with weekdays when necessary to avoid disruption to 24/7 production environments. Potential exposure to blood-borne pathogens. Requires some lifting and moving of up to 50 pounds. Must be able to move between buildings and floors. Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day. Must be able to read, prepare emails, and produce documents and spreadsheets. Must be able to move within the office and access file cabinets or supplies, as needed. Must be able to communicate and exchange accurate information with employees at all levels on a daily basis.

Annual Base Salary Range: $100,000 - $133,000/ year

We offer a competitive compensation package plus a benefits and equity program, when applicable. Individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

What We Offer

• A collaborative teamwork environment where learning is constant, and performance is rewarded.
• The opportunity to be part of the team that is revolutionizing the treatment of some of the world's most devastating diseases.
• A generous benefits package for eligible employees that includes medical, dental, vision, life, AD&D, short and long-term disability insurance, 401(k) with employer match, an employee stock purchase plan, paid parental leave, eleven paid company holidays per year, a minimum of fifteen days of accrued vacation per year, which increases with tenure, and paid sick time in compliance with applicable law(s).