IT Systems Engineering Specialist

Company:

MMC Corporate

Description:

We are seeking a talented individual to join our Colleague Tech team at Marsh McLennan. This role will be based in Kuala Lumpur. This is a hybrid role that has a requirement of working at least three days a week in the office.

You will be part of a dynamic team responsible for supporting and maintaining the Microsoft 365 environment, ensuring seamless collaboration and productivity tools for the organization.

We will count on you to:

• Provide administration, maintenance, and engineering support for the Microsoft 365 environment and related applications including but not limited to OneDrive, SharePoint, Teams, Viva Engage, Power Platform
• Maintain and support licensing models and related processes
• Actively manage ServiceNow ticket queue and escalations
• Create and maintain engineering and process documentation
• Monitor service health and maintain Microsoft message center and roadmap activities
• Serve as a technical resource on projects and mergers & acquisitions activities

What you need to have:

• At least 3-5 years of relevant experience
• Demonstrated strong understanding and knowledge across the Microsoft 365 environment, related applications, and integrations
• Experience in the Microsoft 365 platform, including but not limited to Office 365, SharePoint, OneDrive, Teams, Viva Engage, Power Apps, Power Automate
• Experience with PowerShell, API, and REST services integrations
• Knowledge of Azure AD and Intune
• Ability to multitask across project work and business as usual activities
• Self-motivated professional able to work in a fast-paced and constantly changing environment
• Strong analytical, troubleshooting, and problem-solving skills

What makes you stand out:

• Proven experience in Level 2/3 support in large-scale enterprise Microsoft 365 Administration, Maintenance and Engineering Support.
• Familiarity with ServiceNow or other ticketing tools in managing service requests and escalations .
• Additional certifications or training related to Microsoft 365, Azure AD, or related technologies.
• Driven and ability to think out of the box.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.