IT Technician

JOB DESCRIPTION

The Local IT Technician is responsible for delivering support for the local site employees.

What you will do:

• Offer on-site and remote support to end users within the local responsibility
• Incidents and Requests management
• Manage local infrastructure (example, servers and network) where required
• Ensure approved security best practices and policies are being applied
• Provisioning and maintaining the employees work environment
• Maintaining the local meeting room configurations
• Interact with external vendors regarding support requests
• Strive to continually improve IT policies and processes
• Provides hardware support for onsite events & meetings
• Support employees during equipment moves
• Maintain the IT asset inventory
• Build and update documentation

QUALIFICATIONS

What you bring:

Relevant experience

2+ years of experience in technical support to end users

Training

• Relevant education in Information Technology or equivalent experience
• CompTIA A+ or comparable (Microsoft, Networking, Virtualization etc.) certification is an asset

Knowledge

• Expertise in PC and laptop support and latest hardware news
• Excellent knowledge of Microsoft operating systems
• Excellent knowledge of the Microsoft Office suite
• Good English skills (spoken and written)
• Good knowledge of networking, cabling
• Good knowledge of SCCM / Intune and Active Directory (Azure / OnPrem)
• Knowledge of mobile support and MDM is an asset
• Knowledge of conferencing and multimedia equipment is an asset
• Scripting ability (batch files, PowerShell, etc.) is an asset
• Linux / MacOS knowledge is an asset
• Knowledge of ITIL methodologies is an asset

Skills

• Ability to work autonomously
• Ability to work effectively in fast-paced changing environment
• Good organizational skill
• Good dexterity and ability to perform manual labor

ADDITIONAL INFORMATION

Selection process:

• [60 minutes] - HR Interview
• [60 minutes] - Technical Interview

Ubisoft offers:

• Private health insurance
• Life insurance
• Employee assistance Program (EAP)
• Advance payment of earnings, up to six times a year up to 50% of earnings
• Flexible working hours, 22 days annual leave + New Year’s / Christmas shutdown
• Ubisoft goodies (Ubisoft connect)
• Fruit offered every week
• FitPass

We build worlds that are a playground for the imagination, offering moments of surprise, fun and adventure as well as opportunities for learning and self-discovery.

Join us and become a key part in the gaming world!