Key Account Manager (Sales & Marketing)
Job Summary
Job Description
- Manage key accounts for ICF customer.
- Build customer intimacy and satisfaction.
- Meet annual order intake and cash targets.
- Gather competitor information and activities.
- Monitor ICF stock position monthly.
- Ensure timely material delivery planning.
8 skills required
Job Details
It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
Key missions of the position:
- Key Account Management of ICF customer (Business Development, Orders, Sales, Cash)
- Build Customer Intimacy & Ensure Highest levels of Customer Satisfaction across key stakeholders
Responsibilities
- Map the ICF org structure & establish close working relationships across all key stakeholders in ICF and relay their business needs continuously & efficiently to the organization
- Meet assigned annual targets for Order Intake & Cash in from ICF & Support Sales execution
- Regular visits to various offices at ICF including depots (LHB, Shell, furnishing etc) for follow up of tenders, orders, modification advices, amendments, receipt notes, inspection clearances, payments & any related work pertaining to the business
- Collect all information related to the product developments from ICF on a continuous basis & prepare the organization to anticipate new product development at early stage
- Effective gathering of competitor information and monitoring of competitor activities through market intelligence and continuous engagement with ICF officials
- Perform necessary groundwork for budget preparation annually with inputs from ICF on their production plans, current status of production and business plans for following 3 – 5 years
- Monitoring and tracking of the stock position of ICF on monthly basis with inputs from production, planning and stores departments of ICF and systematic feedback to internal teams
- Liaise with ICF on their urgent material needs and ensure precise delivery planning for timely despatch of material including inspection and acceptance of material on WTC
- Obtain first-hand information on our product performance and competitor product performance by interacting with officers at all levels and provide actionable feedback to cross functional teams
- Conduct Customer Satisfaction Survey, Enhance Customer Satisfaction & Net Promoter Score from ICF in line with assigned targets
- Performing any other duties which the company may reasonable require at all times
People Management:Yes (1 reportee)
Budget Management: YES
Required Candidate Profile
Education/Training
- Graduate Engineer
- MBA preferred but not compulsory
Professional Experience
Overall, 15 + Years of experience and at least 5 years of experience with Indian Railways
Key Competences (Transversal/Professional)
Competence & Level
Knowledge of Indian Railway procurement process: Proficient
Ability to communicate with Government officials: Proficient
Capability to gather information required for the business: Proficient
Capability to work on MS office (Excel, Power Point): Proficient
Languages
English and Hindi are must. Tamil will be an advantage
Other Specifications
Strong personality with Good speaking and writing skills
High on Energy, Positive attitude & with Good Customer facing skills
Highest levels of Integrity, Ethics & Compliance
Reasonable presentation skills
Stable Work experience with track record indicating not very frequent changing of jobs
Who are we?
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com
Our Commitment to Embrace Diversity:
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
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