Lead - IT Operations

Description

Position at WebMD

About WebMD:

Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award- winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek.

WebMD Health Corp., an Internet Brands Company, is the leading provider of health information services, serving patients, physicians, health care professionals, employers, and health plans through our public and private online portals, mobile platforms, and health-focused publications. The WebMD Health Network includes WebMD Health, Medscape, Jobson Healthcare Information, prIME Oncology, MediQuality, Frontline, QxMD, Vitals Consumer Services, MedicineNet, eMedicineHealth, RxList, OnHealth, Medscape Education, and other owned WebMD sites. WebMD®, Medscape®, CME Circle®, Medpulse®, eMedicine®, MedicineNet®, theheart.org®, and RxList® are among the trademarks of WebMD Health Corp. or its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

For Company details, visit our website: www.webmd.com / www.internetbrands.com

Education: B.E. Computer Science/IT degree (or any other engineering discipline)

Experience: 8+ years

Work timings: 3:00PM to 12:00AM IST

Position Requirement:

• Experience in complete infra stack from network, security, storage, hardware, and OS
• Expertise with Windows Server
• Expertise with Powershell
• Expertise with DNS/DHCP
• Experience in tools such as Google Workspace, GCP, Microsoft Office 365, Azure
• Experience with setting up and working with backup tools such as NetApp
• Building DR environments and plans
• Familiar with managing ticketing systems such as JIRA, ServiceNow, ServiceDesk Plus
• Familiar with setting up applications with Azure or Google SSO
• Knowledge of applicable data privacy practices and laws
• Certifications in VMware, Hyper-V, MSCE, MSCA, or Solutions Architect are good to have
• Ability to plan, organize and document complex system maintenance activities and to configure systems to be consistent with institutional policies/procedures
• Ability to communicate technical/complex information both verbally and in writing
• Perform multiple tasks concurrently and respond to emergency situations effectively
• Excellent communication and interpersonal skills
• Highly self-motivated and directed with keen attention to detail
• Proven analytical and problem-solving abilities
• Strong customer service orientation

Role & Responsibilities:

• Providing technical support to corporate business units to support their applications
• Maintain the back-end IT infrastructure (servers, switches, storage, UPS, Hyper-V, etc.)
• Establish a strong relationship with the business units, Operations team, and manager
• Perform Windows server upgrades and rebuild
• Manage and maintain security patches
• Migrate data from various platforms in cloud, hybrid, and on-prem environment
• Work well with/without SOPs
• Proactively work through learning the environments of current companies and future companies acquired
• Be a thought leader and architect new IDF/MDF and scale back/synergize where possible.
• Comfortable with oncall schedule and critical alerts in a timely manner
• Work with other teams to coordinate large scale efforts or migration