Job Description
The role involves ensuring team members are trained on Nissan's Warranty Policies and Procedures, with a focus on daily task monitoring and delivery management. Key responsibilities include high warranty cost analysis for overseas markets and optimizing warranty, goodwill, and Road Side Assistance expenses through validation processes. The position also requires reporting development and enhancement using Nissan systems and Business Intelligence tools, as well as preparing warranty readiness for new model launches. Additional duties include reviewing and updating standards, Flat Rate Schedule Validation & Management, and Product Information Bulletin review and system updates. The role involves reporting to local and regional levels.
Good To Have:
- Warranty readiness for new models
- Review/update standards
- Flat Rate Schedule Management
- Product Information Bulletin review
Must Have:
- Train team on Nissan Warranty Policies
- Daily task monitoring
- Warranty cost analysis
- Optimize warranty expenses
- Reporting development
- Ensure team members are trained & understand Nissan’s Warranty Policies and Procedures
- Daily task monitoring and delivery management
- High warranty cost analysis for overseas market.
- Ensure warranty, goodwill and RSA (Road Side Assistance) expenses are optimised through validation processes.
- Reporting development and enhancement by utilising Nissan systems including Business Intelligence (BI) tool to produce regular reporting to respecting team.
- Preparing warranty readiness for new model launch including OPC validation and system settings are implemented to handle all warranty activities by dealer network.
- Reviewing & updating standards where appropriate.
- Flat Rate Schedule Validation & Management
- Product Information Bulletin Review and Claiming Conditions update in system.
- Reporting to local and regional level.
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