Manager - Sales Development

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

As a Manager - Sales Development at Zenoti, you will play a dual role:

1. Leading and mentoring a team of SDRs, fostering their growth and driving team success.
2. Contributing to the growth of Zenoti across Europe as an important, collaborative member of the European Management Team

You’ll contribute to building a robust pipeline and help Zenoti expand its footprint in the EA market through strategic outreach and sales development initiatives.

Key Responsibilities

Individual Contributor Responsibilities

• Be accountable for delivery of high quality MQLs as per company targets
• Actively coach team to prospect, qualify and generate new sales opportunities through outreach via email, phone, and LinkedIn.
• Identify and nurture relationships with key decision-makers in key accounts.
• Track and report on individual performance metrics, maintaining data integrity in the tools (Salesforce, Outreach, Qualified, Gong, Highspot or similar)
• Align with global standards on best practice sales management approaches

Team Management Responsibilities

• Lead, coach, develop, and positively motivate a team of SDRs, fostering a high-performance culture.
• Set and monitor individual and team KPIs, ensuring alignment with organizational goals.
• Provide guidance on outreach strategies, messaging, and call techniques to enhance team productivity.
• Conduct regular 1:1s, team meetings, and performance reviews to drive professional development.
• Collaborate closely with Marketing and Sales teams to refine the lead generation strategy and optimize campaign effectiveness.

What You’ll Bring

• Proven Experience: 5+ years in Account Based Marketing programmes, sales development or business development, with at least 3 years in a leadership role managing SDRs or similar teams.
• Track Record of Success: Consistent achievement of sales targets and demonstrated ability to build strong pipelines.
• Industry Knowledge: Familiarity with SaaS sales and an understanding of the EA market.
• Leadership Skills: Ability to motivate, mentor, develop, and positively motivate high-performing teams. Familiarity with working in a matrix structure is a plus.
• Communication Skills: Exceptional verbal and written communication skills, with fluency in English (additional European languages are a plus).
• Tech Proficiency: Experience using tools (Salesforce, Outreach, Qualified, Gong, Highspot or similar) and sales enablement platforms.

Benefits

At Zenoti, we believe that when people feel good, they are able to do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, supportive and dynamic work environment, and encourage our employees to balance life, work, and wellbeing. We offer all of our employees:

• An attractive base salary plus commission 
• Flexible work hours

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.