Network Engineer/L2

2 Months ago • 3-6 Years • Network Engineering

Job Summary

Job Description

The Network Engineer/L2 role involves managing tickets, troubleshooting network issues, and collaborating with internal and external teams. The engineer will be responsible for initial troubleshooting and resolving network issues, working with vendors, and internal organizations. Engineers will directly interact with customers, exhibiting excellent customer-facing skills and communicating technical details.
Must have:
  • Bachelor's degree in IT or equivalent
  • CCNA, CCNP R&S, or CCNP SP certification
  • Strong knowledge of OSI layers 1-7
  • Understanding of LAN, WAN, and SDWAN concepts
  • 3-6 years of hands-on experience
  • Excellent communication and customer service skills
Good to have:
  • Bachelor degree of Computer Science or IT equivalent
  • Active CCNP certification
  • Knowledge of routing and switching concepts
  • Knowledge of BGP, EIGRP, OSPF, and RIP routing protocols
  • Knowledge of QOS, MQOS, queuing techniques on Cisco and Juniper platforms

Job Details

Job description:

Role: Network Engineer/L2
Location: Cary, North Carolina
ONSITE/Fulltime

Job Summary

    1. Tier 2 Network engineer will be responsible for a wide range of activities that includes ticket management, triage activities, collaboration with advanced teams surrounding the on-going maintenance and first level support of Managed Services customer networks, primarily Incident. These activities will include performing the initial troubleshooting and resolution of standard, repetitive to moderately complex network issues, working with vendors and internal organizations (NOC, Engineering, PMO, etc.) on product wide issues. Engineers must exhibit excellent customer facing skills and the ability to manage the internal technical teams during joint collaborations. Lead technical engineers will directly interact with customers on high visibility and complex technical issues, and should possess the ability to communicate technical details and concepts
    1. Minimum Qualifications:
    2. The successful candidate will possess a Bachelor degree in IT or the equivalent and have an active certification of either CCNA, CCNP R&S, CCNP SP.
    3. Candidates should have a strong working knowledge of OSI layers 1-7, with the ability to apply analytical and troubleshooting skill sets to solve moderately complex problems across all networking disciplines.
    4. Candidates must possess a solid understanding of LAN, WAN and SDWAN concepts (including wireless LAN) plus an average of 3 to 6 years of hands on experience supporting enterprise class routers, switches in a global network environment using common network security practices, standards and troubleshooting.
    5. Candidates must possess excellent communications skills and be able to deliver results under pressure.
    6. Technical engineers work directly with our customers, and therefore engineers must have strong customer service skills and the ability to interface successfully with both the customer’s technical and non-technical contacts, Account teams and various other groups involved in the delivery of service to the end customer.
    7. Willing to work 24*7 rotational Shifts and flexible hours on weekdays, weekends and holidays as required.
    1. Desired Skills & Experience
    2. The successful candidate should possess:
    1. Bachelor degree of Computer Science or IT equivalent
    1. Active CCNA certification is a minimum requirement, Active CCNP is an added advantage.
    2. A solid understanding of network routing and switching concepts.
    3. Good knowledge on BGP, EIGRP, OSPF, and RIP routing protocols, redistribution, and high availability protocols such as HSRP, GLBP, VRRP.
    4. Good knowledge of QOS, MQOS, queuing techniques, policing, shaping, marking etc on Cisco and Juniper platforms
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.


Compensation and Benefits
A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.


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