Network Operations Center Analyst

1 Month ago • All levels

Job Summary

Job Description

The Network Operations Center (NOC) Analyst is an entry-level role focused on supporting Level 1 troubleshooting and repair for Syniverse Global Networks, Products, Platforms, and Services. The analyst will work in a team, resolving issues with urgency and adhering to service level agreements. Key responsibilities include acting as the primary contact for customer communications, monitoring network performance, analyzing and resolving alerts, handling trouble tickets, and collaborating with vendors to isolate incidents. The role requires proficiency in network monitoring tools and IT standard operating procedures to ensure the smooth operation of the network and customer satisfaction. The analyst will work in shifts and should be flexible and have excellent customer service and communication skills.
Must have:
  • Work as single point of contact for customer communications.
  • Support the analysis, reporting, and action to resolve alerts.
  • Act as first line of contact for all Trouble Ticket issues.
  • Provide follow-up on change requests and incidents.
  • Conduct proper maintenance of systems and ascertains compliance.
  • Troubleshoot and isolate incidents with vendors and service providers.
  • Work closely with Tier-I counterparts to resolve events/incidents.
  • Provide input to shift reports.
  • Demonstrate understanding of OSI model and network monitoring tools.
  • Use IT Standard Operating Procedures (SOP) and Work Instructions (WI).
Good to have:
  • Networking and Application Certifications from an accredited Trade School or Academy.
  • CCENT, JNCIA, CCNA, or ITIL v3 Foundations Certification
Perks:
  • Competitive total compensation.
  • Flexible/remote work.
  • Inclusive, collaborative, and transparent organizational culture.

Job Details

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.  Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

Who We're Looking For

The Network Operations Center (NOC) Analyst is an entry level role responsible for providing support for Level 1 trouble isolation and repair for all Syniverse Global Networks, Products, Platforms, and Services. This role will work in a team environment and is accountable for providing resolution with sense of urgency and in correspondence with defined service level agreements.

-

Some of What You'll Do

Scope of the Role: 

·         Direct Reports: This is an individual contributor role. 

 

Key Responsibilities: 

·         Work as single point of contact for customer communications and escalations and ensures the performance of the network through monitoring of traffic, performance, and configuration. 

·         Support the analysis, reporting, and action to resolve alerts generated by the internal surveillance tools  

·         Act as first line of contact for all Trouble Ticket issues, and maintain the shift logs  

·         Provide follow-up on change requests, incidents/Break-fixes and perform other scheduled activities within the SLA requirements.  

·         Conduct proper maintenance of systems and ascertains compliance with security, safety, and environmental guidelines.  

·         Provide support to troubleshoot and isolate incidents with vendors and service providers. Escalate according to Syniverse NOC processes. 

·         Work closely with Tier-I counterparts to resolve and close events/incidents.  

·         Provide input to shift reports and coordinate handover of incomplete activities to the to the oncoming shift.  

·         Demonstrate and apply thorough understanding of the OSI (Open Systems Integration Model), operations of Network Monitoring Tools. (e.g.: HP Network Node Manager, NetCool), and customer applications and components associated with each application. 

·         Use IT Standard Operating Procedures (SOP), Work Instructions (WI) and Server support documentation for the Network Operations Center (NOC). 

 

Experience, Education and Certification: 

·         No previous experience required.

·         Preferred Networking and Application Certifications from an accredited Trade School or Academy. 

·         Preferred to have one or more of the following; Cisco Certified Entry Networking Technician (CCENT), Juniper Networks Certified Associate (JNCIA), Cisco Certified Network Associate (CCNA), ITIL v3 Foundations Certification 
 

 

Additional Requirements: 

·         Use of the English language in verbal and written communications is a requirement for this position.  

·         Works in shifts to provide onsite 24x7 coverage to respond to customer and internal Syniverse issues and is flexible to work beyond stipulated hours. 

·         Exceptional customer service skills and demeanor, along with the ability to communicate with both technical and non-technical clients. 

-

Why You Should Join Us

Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.

Know someone at Syniverse?

Be sure to have them submit you as a referral prior to applying for this position.

Similar Jobs

Kaedim - Customer Support Engineer

Kaedim

San Francisco, California, United States (On-Site)
10 Months ago
Ion - Senior Software Engineer - Full-Stack

Ion

Budapest, Hungary (On-Site)
8 Months ago
Visa - Software Engineer - Full Stack

Visa

Warsaw, Masovian Voivodeship, Poland (Hybrid)
7 Months ago
Notion - Software Engineer, Core Product

Notion

San Francisco, California, United States (On-Site)
8 Months ago
Globalization Partners - Principal AI Engineer

Globalization Partners

India (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Super.com - Staff Software Engineer - Fullstack

Super.com

United States (Remote)
7 Months ago
Zelis  - Product Owner

Zelis

Hyderabad, Telangana, India (On-Site)
3 Days ago
InfoStretch Corporation - Full Stack Developer

InfoStretch Corporation

Birmingham, England, United Kingdom (On-Site)
1 Month ago
Telastra - Full Stack Developer

Telastra

Singapore (On-Site)
6 Days ago
Mendix - Senior Mendix Consultant

Mendix

Rotterdam, South Holland, Netherlands (Hybrid)
1 Month ago
Coda - Senior/Staff Full Stack Engineer

Coda

Manila, Metro Manila, Philippines (Remote)
2 Years ago
Super.com - Senior Full-Stack Software Engineer ( Remote! )

Super.com

Los Angeles, California, United States (Remote)
7 Months ago
Crowd Strick - Software Development Engineer in Test III, Detections Platform

Crowd Strick

United Kingdom (Remote)
2 Weeks ago
Powerintegration - Developer, Oracle EBS

Powerintegration

Pasig, Metro Manila, Philippines (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

NCR Voyix - Java Fullstack Engineer III - Angular

NCR Voyix

Hyderabad, Telangana, India (On-Site)
5 Hours ago
Granicus - Web Designer

Granicus

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
Cubic corporation - Data Analyst

Cubic corporation

Hyderabad, Telangana, India (On-Site)
3 Weeks ago
Philips - Principal Software Architect

Philips

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
Capgemini - Cloud Engineer (Azure, Security Setup)

Capgemini

Chennai, Tamil Nadu, India (On-Site)
2 Weeks ago
Miratech - Senior Identity Access Management Engineer (PAM Architecture)

Miratech

Ahmedabad, Gujarat, India (On-Site)
1 Week ago
Cubic corporation - Principal Network Engineer

Cubic corporation

Hyderabad, Telangana, India (On-Site)
1 Week ago
Capgemini - Vulnerability Management

Capgemini

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
Nagarro - Engineer, Frontend

Nagarro

India (Remote)
7 Months ago
Coupa - Lead Software Engineer

Coupa

Pune, Maharashtra, India (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

At Syniverse, we enable seamless connections between the proliferating devices and networks that make the world work. Billions of people and companies depend on us every moment of the day. What does that mean for you? Your career? Your future? Let your imagination roam.We’re for people ready to do the new thing, the next thing, the next big thing that will change how the world connects. We’re for people who want to make a difference while making their mark. Who seek out problems to solve. Who don’t wait for an invitation.

Bengaluru, Karnataka, India (Hybrid)

Hyderabad, Telangana, India (On-Site)

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Hyderabad, Telangana, India (On-Site)

Hyderabad, Telangana, India (On-Site)

Bengaluru, Karnataka, India (Hybrid)

Hyderabad, Telangana, India (Hybrid)

View All Jobs

Get notified when new jobs are added by Syniverse

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug