Onboarding Support Coordinator

The Onboarding and Operations Support Coordinator will be the primary point of contact for and provide critical support to candidates, hiring managers, recruiting, and internal HR and business stakeholders to provide a world-class onboarding experience for newly hired (future) employees. In this role, you will be responsible for ensuring the timely execution and completion of all required onboarding activities for each new employee.

WHAT WE OFFER

• Location: 8600 Harry Hines Blvd, Dallas TX (no remote work)
• Rate: $20.00/hr
• Schedule: Monday-Friday 8am - 4:30pm
• FULL BENEFITS – 1st Day of Employment
• 2 Weeks Paid Vacation, 7 Paid Holidays + Sick Pay
• 401(k) with company match & Employee Stock Purchase Program
• Tuition Reimbursement
• Must be willing and able to obtain a Public Trust Clearance - no cost to applicant and we guide you through the process
• Only U.S. citizens and Legal Permanent Residents are eligible for the Public Trust Clearance

WHAT YOU WILL DO:

• Responsible for welcoming newly hired employees and executing engagement plans throughout the onboarding journey.
• Be the primary point of contact for hiring managers and newly hired (future) employees.
• Manage the end-to-end onboarding process for the Region/Site ensuring a great experience for new hires and a smooth start into their roles.
• Assist with scheduling appointments for completing pre-hire requirements on time.
• Coordinate onboarding presentations and training schedules, including hosting onboarding sessions.
• Craft and send communication with information about the company such as onboarding plan with deadlines, benefits info, introduction to policies and online employee handbooks, required training, facility information, dress code, perks and similar.
• Ensure new hires have technical assistance to properly set up their hardware/software and distribute manuals, passwords, and guidelines, as needed.
• Ensure familiarity with our internal communication platform and self-service HR portal.
• Assist new hires to ensure they are familiar with where to find benefits information, how to sign up, and are aware of deadlines to enroll.
• Align the new employees with managers and their teams and communicate involvement procedures to all stakeholders.
• Responsible for performing data audits to ensure the accurate setup of employee profiles and all required documents are completed on time in internal HR systems.
• Ensure full understanding of specific customer program requirements and ensure all new hires are compliant, when applicable.
• Stay up to date with new hire requirements, including local and customer compliance.
• Prioritize and manage workload to meet critical deadlines.
• Ensure compliance with all processes and maintain a high level of confidentiality at all times.
• Act as a subject matter expert and make recommendations on how to improve process efficiency.
• Be proactive in bringing new ideas and improving onboarding and operations experience.
• Provide general administrative support to the Operations Team, including the coordination of team meetings and events.
• Create and maintain methods for supply ordering and tracking.
• Provide updates as requested.
• Other duties as assigned.

QUALIFICATIONS

• 2+ years experience working as an Employee Onboarding Specialist or Office Administrative experience at a growing company preferred.
• 1+ years of work experience in a similar position required
• Outstanding knowledge of the Google Suite of Tools, particularly Google Sheets (or MS Excel) and Google Slides (MS PowerPoint) knowledge required. Experience with Workday a plus.
• Excellent verbal and written communication skills
• Strong project management, organizational, customer service, and problem-solving skills
• Ability to build and maintain strong relationships and communicate well with employees at levels of the organization in-person and remote
• Comfort hosting meetings and online calls
• Motivated self-starter capable of multitasking in a dynamic, growing organization
• Desire to work as part of a team with a results-driven approach
• Strong work ethic with a “can do” and collaborative attitude