Operations and Service Executive
1 Month ago • 1 Years +
Operations
Job Description
We are seeking a talented Operations and Service Executive to join our Marsh team in Tijuana. This hybrid role requires at least three days a week in the office. You will be responsible for ensuring timely and accurate processing of complex documents, maintaining understanding of insurance legislation, advising employees on policies, delivering reports, and clarifying claims and policy movements. The role also involves policy analysis and review.
Good To Have:
- Tolerance to frustration
- Communication
- Service attitude
- Growth and learning mindset
- Customer focus
- Proactivity
- Problem solving
- Knowledge in collectivity, risk, endorsement, distinguishing types of coverage, co-insurance, etc.
Must Have:
- Ensure timely and accurate production/processing of complex documents/information (includes report preparation).
- Maintain a basic understanding of relevant core insurance aspects and related legislation (customer awareness) and strengthen established relationships.
- Advise and support employees regarding the use of their policies.
- Discussions about the GMM policy.
- Report delivery.
- Experience in clarifying claims (reimbursements, schedules, direct payment) and movements (registrations, cancellations, corrections, cancellations, renewals).
- Policy analysis and review.
Perks:
- Building relationships with prestigious clients
- Major medical expenses coverage
- Life insurance
- Grocery vouchers
- Savings fund
- Additional vacation days
- Vacation bonus
- Profit sharing
- Performance bonuses
- Professional development opportunities
- Interesting work
- Supportive leaders
- Vibrant and inclusive culture
- Work with talented colleagues
- Variety of professional opportunities
- Benefits and rewards to enhance your well-being
We are looking for a talented individual to join our Marsh team. This position will be working in Tijuana and is a hybrid position, requiring at least three days a week in the office.
We will count on you for:
- Ensuring the timely and accurate production/processing of complex documents/information (includes report preparation).
- Maintaining a basic understanding of relevant core insurance aspects and related legislation (customer awareness) and strengthening established relationships.
- Advising and supporting employees regarding the use of their policies.
- Discussions about the GMM policy.
- Report delivery.
- Experience in clarifying claims (reimbursements, schedules, direct payment) and movements (registrations, cancellations, corrections, cancellations, renewals).
- Policy analysis and review.
What you need to have:
- Preferably a degree in Economic-Administrative or an incomplete degree.
- 1 year of customer service experience with personal contact.
- Excel: intermediate-advanced, data reconciliation (pivot tables).
- Ability to travel (presence at the client's office).
- Experience and ease of speaking in person (managing large groups).
- Preferably with knowledge in: collectivity, risk, endorsement, distinguishing types of coverage, co-insurance, etc.
What makes you stand out:
- Tolerance to frustration.
- Communication.
- Service attitude.
- Growth and learning mindset.
- Customer focus.
- Proactivity.
- Problem solving.
Why join our team:
- Benefits include building relationships with prestigious clients, major medical expenses coverage, life insurance, grocery vouchers, savings fund, additional vacation days, vacation bonus, profit sharing, performance bonuses, among others.
- We help you be your best through professional development opportunities, interesting work, and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients, and communities.
- Our scale allows us to offer a variety of professional opportunities, as well as benefits and rewards to enhance your well-being.
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