Operations Manager

The Operations Manager is primarily responsible for supporting and managing the operational needs of the First Impressions team, including general operations, volunteer coordination, inventory management, and resources. This role partners closely with leadership and team members to create a welcoming and organized environment for both staff and guests, consistently executing responsibilities with intentionality, care, and a commitment to excellence. The Operations Manager operationally supports the team's direction, initiatives, and ministry efforts to achieve outcomes that further Life.Church’s mission and reach people for Christ.

The First Impressions Team is passionate about creating a culture of excellence through hospitality. We’re the front line of welcome, committed to ensuring every staff member and guest encounters a warm, helpful, and memorable experience.

At Life.Church, we exist to lead people to become fully devoted followers of Christ. It’s been our mission since 1996 and has guided us every day. Leading people isn’t just an expectation; it’s a necessity. It’s a cornerstone of our culture. That's why we’re always seeking leaders—leaders like you—to bring your skills to life. We are one church meeting in multiple locations, and we want to help you become the person God made you to be.

What You’ll Do

• Manage café and hospitality inventory for both Central office buildings, ensuring accurate tracking, restocking, and responsible stewardship.
• Maintain and update resources on the Staff Portal related to First Impressions and Central Hospitality.
• Support the coordination of event calendars and operational readiness for internal and external gatherings.
• Oversee scheduling for the First Impressions Team, coordinating availability and locations, and maintaining clear, consistent communication with team members regarding shifts and changes.
• Oversee and maintain scheduling of First Impressions and Hospitality volunteers, ensuring coverage for front desk, hospitality tasks, and event support across Central offices.
• Facilitate onboarding and training for new First Impressions and Central Hospitality volunteers, ensuring a welcoming and well-equipped start.
• Schedule volunteers to support front desk coverage, hospitality-related tasks, and event support.
• Maintain consistent communication with volunteers to support shift planning, engagement, and team culture.
• Partner with the Central Team Leader of First Impressions to create, align, and monitor team budgets.
• Track spending and provide input on strategic resource allocation.
• Ensure timely reconciliation and documentation of purchases across multiple lanes.
• Work with the Central Team Leader of First Impressions to evaluate and refine guest experience systems.
• Identify and implement process improvements for hospitality workflows and operational support.
• Bring innovation, organization, and care to every detail of guest-facing and behind-the-scenes efforts.

Skills Needed to Succeed

• Ability to self-motivate, make independent decisions and problem solve with innovation.
• Effective at multitasking and time management to meet strict deadlines while remaining flexible and open to change.
• Effective at process and organizational management to coordinate, structure and provide vision to projects.
• Strong leadership skills and understanding on developing and guiding others.
• High School Diploma or GED.
• 3+ years of related work experience.

Benefits We Offer

• Paid parental leave, including maternity, paternity, and adoption leave.
• Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons.
• Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health.
• Life insurance policy provided for all staff members at 2x annual salary at no cost. Additional life insurance coverage is available to purchase.
• Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members.
• Comprehensive wellness and mental health benefits allow staff to proactively invest in their physical and emotional health.
• Generous 401(k) retirement plan allowing a team member to have up to 12.5% (including employee contribution, employer match, and employer discretionary contribution) contributed into their account in their first year. It doesn’t stop there—the more years on staff, the greater the investment!
• $160 annually in development dollars for team members to invest in their professional growth.
• Casual dress and work environment.
• And much more!

Our Beliefs, Culture, and Commitment to Diversity

At Life.Church, every staff member, and intern is a minister and is expected to engage in the church's ministry fully. We consider ministry readiness and an individual’s capacity to represent Life.Church’s beliefs as a minister during the selection process for all staff and intern positions. An essential function within every position held by a staff member or intern at Life.Church is to uphold and represent the beliefs of Life.Church. Learn more about what we believe at Life.Church

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While we unite around our mission, we know unity doesn’t mean uniformity. Our calling is too great, and our mission is too important not to be intentional about strengthening our team through diversity. We know that diverse perspectives in race, ethnicity, background, age, and gender are essential to reaching the world for Christ. To learn more about how we strengthen our team through diversity, visit our careers page

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All data collected in our application process, from resume collection to application questions, is used for recruitment purposes only.